Onsite IT Operations Tech — Networks & End-User Support

Life Inc; New Bern (NC); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Paid time off

Retirement plan

Longevity bonus (paid annually on hire

Mileage reimbursement for travel using

Job summary

LIFE, Inc. is seeking an IT Operations Technician to provide comprehensive IT support for users and facilities in North Carolina. The role includes onsite and remote assistance, equipment setup, and lifecycle management of devices.

You will install network and wireless equipment, manage Active Directory and email accounts, and maintain security systems while documenting IT processes. This full-time onsite position requires strong teamwork, communication skills, and willingness to travel

Qualifications

• Requires working knowledge of computing practices, hardware, networking, and email systems.
• Ability to read, analyze, and interpret instructions, policy manuals, and regulations.
• Must be authorized to work in the United States.
• Overnight travel is seldom required.

Responsibilities

• Provide telephone, remote desktop, and onsite support to users and facilities.
• Open work order tickets, document issues, and resolve problems promptly.
• Install network cabling from jack to patch panel when necessary.
• Install and configure routers, switches, printers, cameras, and other network devices.
• Set up and configure wireless devices, access points, security cameras, and time clocks.
• Perform system upgrades and maintenance.
• Prepare new computing devices with Windows and required software.
• Manage Active Directory users and computers.
• Establish and maintain user email accounts; provide training and support.
• Repair computing devices and network hardware.
• Remove viruses, malware, and other security threats.
• Maintain user accounts, profiles, file sharing, access privileges, and security settings.
• Install and configure new technologies as needed.
• Deploy and replace computing and mobile devices as part of lifecycle management.
• Recommend equipment replacements to management.
• Set up, maintain, and repair facility camera security systems.
• Create and maintain documentation for IT systems and devices.
• Travel to facilities when remote access is unavailable (rarely requires overnight travel).
• Participate in training as needed for the right candidate.

Skills

Computing basics

Networking

Email systems

Troubleshooting

Teamwork

Communication

Education

High school diploma + 2 years IT education/experience

Job description

LIFE, Inc. is seeking an IT Operations Technician to provide comprehensive IT support for users and facilities in North Carolina. The role includes onsite and remote assistance, equipment setup, and lifecycle management of devices.

You will install network and wireless equipment, manage Active Directory and email accounts, and maintain security systems while documenting IT processes. This full-time onsite position requires strong teamwork, communication skills, and willingness to travel