IT Operations Technician

Life Inc; Washington (NC); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

PTO

Retirement plan

Longevity bonus

Mileage reimbursement

Job summary

LIFE, Inc. is seeking an IT Operations Technician for a full-time on-site role. You will provide IT support across facilities, manage Active Directory users, set up network devices, and handle equipment lifecycle tasks. The position requires strong problem-solving and teamwork, with some travel between locations.

Responsibilities include ticketing, documenting issues, upgrading systems, and training staff as needed. This role is essential for maintaining secure, efficient IT operations.)

Qualifications

• High school diploma with 2 years IT education or equivalent experience.
• Knowledge of computing hardware, networking, and email systems.
• Willingness to travel locally and occasional overnight as needed.
• Authorized to work in the United States.

Responsibilities

• Provide telephone, remote desktop, and onsite support.
• Open work orders, document issues, and resolve problems promptly.
• Install network cabling, routers, switches, and printers.
• Set up wireless devices and security cameras; manage Active Directory users.
• Maintain user accounts, email, and security settings; assist with upgrades.
• Travel to facilities when remote access isn’t available.

Skills

Teamwork

Communication

Troubleshooting

Problem-solving

IT support

Reading/comprehension

Education

High school diploma + 2 years IT education/experience

Tools

Windows OS

Active Directory

Networking basics

Job description

Position Title: IT Operations Technician

Benefits

• Competitive pay
• Medical insurance
• Paid time off
• Retirement plan
• Longevity bonus (paid annually on hire date)
• Mileage reimbursement for travel using a personal vehicle

Responsibilities

• Provide telephone, remote desktop, and onsite support to users and facilities.
• Open work order tickets, document issues, and resolve problems promptly.
• Install network cabling from jack to patch panel when necessary.
• Install and configure routers, switches, printers, cameras, and other network devices.
• Set up and configure wireless devices, access points, security cameras, and time clocks.
• Perform system upgrades and maintenance.
• Prepare new computing devices with Windows and required software.
• Manage Active Directory users and computers.
• Establish and maintain user email accounts; provide training and support.
• Repair computing devices and network hardware.
• Remove viruses, malware, and other security threats.
• Maintain user accounts, profiles, file sharing, access privileges, and security settings.
• Install and configure new technologies as needed.
• Deploy and replace computing and mobile devices as part of life-cycle management.
• Recommend equipment replacements to management.
• Set up, maintain, and repair facility camera security systems.
• Create and maintain documentation for IT systems and devices.
• Travel to facilities when remote access is unavailable (rarely requires overnight travel).
• Participate in training as needed for the right candidate.

Qualifications

• High school diploma plus two years of education or equivalent work experience in Information Technology or a related field.
• Working knowledge of computing practices, hardware, networking, and email systems.
• Ability to read, analyze, and interpret instructions, policy manuals, and regulations.
• Valid North Carolina driver’s license and proof of liability insurance.
• Reliable transportation and ability to travel locally as needed, normally no more than 2-3 days a week.
• The need for overnight travel is seldom required.
• Ability to lift up to 30 pounds.
• Strong visual acuity and attention to detail.
• Demonstrated aptitude, curiosity, and problem-solving skills for troubleshooting computers, mobile devices, and networks.
• Excellent teamwork, oral, and written communication skills.
• Physical ability to perform job duties, including sitting, walking, standing, reaching, climbing ladders, balancing, stooping, kneeling, crouching, or crawling as needed.
• Must be authorized to work in the United States.
• Strong organizational skills with the ability to prioritize and manage tasks effectively.
• Availability during off-hours when necessary to perform system changes.
• This is a full-time, onsite position (40 hours per week).

LIFE, Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.