IT Operations Specialist — Hands-on Tech & Onsite Support

Hireology; Goldsboro, Northern (NC, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Paid time off

Retirement plan

Longevity bonus (paid annually on hire

Mileage reimbursement for travel using

Job summary

LIFE, Inc. is seeking an IT Operations Technician for full-time, onsite work in North Carolina. The role supports users and facilities with phone, remote, and on-site assistance while maintaining IT systems and documentation.

The ideal candidate has a high school diploma plus IT exposure, strong troubleshooting, and the ability to travel locally as needed. Travel is typically 2–3 days per week with occasional overnight stays.

Qualifications

• High school diploma plus two years of education or equivalent work experience in Information Technology or a related field.
• Working knowledge of computing practices, hardware, networking, and email systems.
• Ability to read, analyze, and interpret instructions, policy manuals, and regulations.
• Valid North Carolina driver’s license and proof of liability insurance.
• Reliable transportation and ability to travel locally as needed, normally no more than 2-3 days a week.
• Overnight travel is seldom required.
• Must be authorized to work in the United States.
• Strong organizational skills with the ability to prioritize and manage tasks effectively.
• Availability during off-hours when necessary to perform system changes.
• Full-time, onsite position (40 hours per week).

Responsibilities

• Provide telephone, remote desktop, and onsite support to users and facilities.
• Open work order tickets, document issues, and resolve problems promptly.
• Install network cabling from jack to patch panel when necessary.
• Install and configure routers, switches, printers, cameras, and other network devices.
• Set up and configure wireless devices, access points, security cameras, and time clocks.
• Perform system upgrades and maintenance.
• Prepare new computing devices with Windows and required software.
• Manage Active Directory users and computers.
• Establish and maintain user email accounts; provide training and support.
• Repair computing devices and network hardware.
• Remove viruses, malware, and other security threats.
• Maintain user accounts, profiles, file sharing, access privileges, and security settings.
• Install and configure new technologies as needed.
• Deploy and replace computing and mobile devices as part of life-cycle management.
• Recommend equipment replacements to management.
• Set up, maintain, and repair facility camera security systems.
• Create and maintain documentation for IT systems and devices.
• Travel to facilities when remote access is unavailable (rarely requires overnight travel).
• Participate in training as needed for the right candidate.

Skills

IT knowledge

Network basics

Email systems

Troubleshooting

Communication skills

Time management

Education

High school diploma + 2 years IT education/experience

Job description

LIFE, Inc. is seeking an IT Operations Technician for full-time, onsite work in North Carolina. The role supports users and facilities with phone, remote, and on-site assistance while maintaining IT systems and documentation.

The ideal candidate has a high school diploma plus IT exposure, strong troubleshooting, and the ability to travel locally as needed. Travel is typically 2–3 days per week with occasional overnight stays.