IT Operations Specialist

Figure; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Figure in San Jose, CA, is seeking an IT Operations Specialist to join our in-house IT team. This role focuses on on-site IT support across HQ buildings with occasional remote tools, ensuring reliable service for employees.

The ideal candidate has 1+ year of corporate IT support experience, comfortable with Linux, Windows, and Mac troubleshooting, and supportive in-office collaboration five days a week. Strong customer service and problem-solving skills are expected.

Qualifications

• 1+ years of IT support experience in a corporate environment.
• Proficiency with Linux, Windows, and Mac troubleshooting.
• Knowledge of Windows 10/11 PC hardware and Linux software troubleshooting.
• Basic network knowledge including VPN provisioning and troubleshooting.
• Experience with video conferencing tools (Google Meet/Zoom).

Responsibilities

• Document, track, and monitor customer problems to ensure resolution via ticketing systems, chat, and email.
• Support onboarding/offboarding of Figure employees.
• Maintain IT assets inventory and ensure compliance standards.
• Support common IT services: Okta, Google Workspace, Slack, Zoom, security hardware.
• Maintain relationships with vendors and cross-functional teams.
• Promote knowledge sharing across IT and the company.
• Provide AV operational support in conference rooms and phone booths.
• Provide event support in large meeting spaces and conference rooms.
• Handle printer-related requests.

Skills

IT support

Linux troubleshooting

Windows troubleshooting

Mac troubleshooting

Ticketing systems

Tools

Google Workspace

Slack

Zoom

JIRA

Okta

Job description

Figure is an AI Robotics company developing a general purpose humanoid. Our humanoid robot is designed for commercial tasks and the home. We are based in San Jose, CA and require 5 days/week in-office collaboration. It’s time to build. We are looking for an IT Operations Specialist. In summary, you’ll work closely with the Information Technology team as a whole, help expand our HQ presence by providing IT support on-site and using remote tools as necessary amongst different buildings within HQ. The ideal candidate will demonstrate strong professionalism in delivering excellent customer service, using sound judgment for timely problem resolution. They should understand office culture, maintain positive relationships with stakeholders, and possess 1+ years of IT Support experience with Linux, Windows, and Mac troubleshooting skills.

Responsibilities

• Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc)
• Support Lifecycle in the Onboarding/Offboarding of Figure employees
• Maintain inventory of equipment and other IT assets and ensure compliance standards are followed
• Support common IT services: Okta, Google Workspace, Slack, Zoom, security hardware, etc…
• Maintain relationships with vendors and cross-functional teams
• Be an advocate of knowledge sharing across IT and the company
• Provide AV Operational support in our conference room spaces and phone booths
• Provide event related support in conference rooms and large meeting rooms spaces
• Maintenance and upkeep of printer related requests

Requirements

• 1+ years of experience providing support in a corporate environment
• Linux, Mac, and Windows troubleshooting skills
• Basic knowledge of Windows 10/11 PC hardware, Linux software troubleshooting, and Mac environment and hardware troubleshooting
• Network baseline knowledge such as network configurations, VPN provisioning and troubleshooting, etc…
• Proficiency in video conference (Google Meets/Zoom)
• CA Drivers License

Bonus Qualifications

• Familiarity with enterprise tools such as Google Workspace, Slack, JIRA, and Zoom
• Experience with a ticketing support platform such as JIRA
• Extensive knowledge of Mac OS, iOS and Apple hardware, Windows 10/11, Linux Ubuntu versions
• Strong customer service, problem solving, and teamwork abilities
• Experience operating within a globally relevant, fast paced enterprise environment
• Detail-oriented and process-driven, specifically with regard to process and policy standard documenting
• Outstanding communication and interpersonal skills