Onsite IT Operations Coordinator — SAP, 365 & Vendors

Kaizen Global; Houston (TX); On-site; USD 44,000 - 66,000; Full time

Job summary

Kaizen Global in Houston seeks an experienced IT Operations Coordinator to serve as the primary IT contact for business users and vendors on site. You will coordinate SAP, Microsoft 365, infrastructure, network and business applications, handling requests from intake to closure.

Reporting to the IT Head in Houston, you will collaborate with Japan-based teams as needed, manage IT projects and escalate issues to ensure timely resolution, while maintaining clear status updates.

Qualifications

• 8+ years of IT experience with operations, vendor management and coordination.
• Broad knowledge of SAP, Microsoft 365 and IT infrastructure.
• Ability to manage IT requests end-to-end from intake to closure.

Responsibilities

• Act as the primary IT contact for business users and vendors.
• Coordinate SAP and Office applications such as Microsoft 365, infrastructure, network and app support.
• Understand business requirements and work with vendors to deliver solutions.
• Track IT issues, projects, timelines and vendor deliverables.
• Escalate critical issues and ensure timely resolution.
• Provide regular status updates to the IT Head in Houston.
• Coordinate with Japan-based teams when required.

Skills

IT operations

Vendor management

SAP

Microsoft 365

Project coordination

Communication

Education

Bachelor's degree in IT/CS

Tools

SAP

Microsoft 365

IT infrastructure

Job description

Kaizen Global in Houston seeks an experienced IT Operations Coordinator to serve as the primary IT contact for business users and vendors on site. You will coordinate SAP, Microsoft 365, infrastructure, network and business applications, handling requests from intake to closure.

Reporting to the IT Head in Houston, you will collaborate with Japan-based teams as needed, manage IT projects and escalate issues to ensure timely resolution, while maintaining clear status updates.