IT Support Specialist (Japanese/English Bilingual)

Osaka Gas USA; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Osaka Gas USA Corporation is seeking an IT Support Specialist to assist U.S. employees and connect IT operations with the Japan HQ and international affiliates.

You will split time between hands-on IT support (70%) and global coordination (30%), communicating in Japanese and English. The role offers exposure to Microsoft cloud technologies, cybersecurity, and international IT projects, with opportunities to develop technical and cross-border collaboration skills while supporting security and

Qualifications

• 3–5 years of hands-on IT helpdesk and desktop support experience.
• Ability to troubleshoot device, account, application, and connectivity issues.
• Knowledge of Windows, M365, Entra ID, IAM, and end-user computing.
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, Wi‑Fi, VPN.
• Familiarity with IT security practices, MFA, and incident management.
• Bachelor’s degree in IT or related field or equivalent practical experience.

Responsibilities

• Provide hands-on Windows device and Microsoft 365 support.
• Troubleshoot identity, MFA, networking, VPN, and business apps.
• Administer Microsoft 365 and Entra ID accounts and permissions.
• Assist with device deployment, maintenance, and IT asset management.
• Support IT security operations and incident management.
• Collaborate with IT colleagues and vendors to improve services.
• Serve as IT liaison between U.S. operations, HQ in Japan, and affiliates.
• Assist VP of IT with Japanese-language coordination and negotiations.

Skills

Helpdesk

Desktop support

System administration

Microsoft 365

Entra ID

Identity & access

Networking

IT security

MFA

Incident management

Education

Bachelors in IT

Tools

Intune

Azure

SharePoint/OneDrive

PowerShell

Defender

Windows Server

Job description

Combine hands-on IT support with global collaboration.

Osaka Gas USA is seeking an IT Support Specialist to support our U.S. employees and help connect our IT operations with corporate headquarters in Japan and international affiliates.

Reporting to the Vice President of IT, you will spend approximately 70% of your time on IT support and daily operations and 30% on global IT coordination. This role combines technical troubleshooting, Microsoft 365 administration, and professional communication in Japanese and English.

If you enjoy solving technical problems and want to expand your experience in Microsoft cloud technologies, cybersecurity, and international IT projects, this position offers opportunities to develop those skills.

What You’ll Do

IT Support and Operations — Approximately 70%

• Provide hands-on support for Windows devices, Microsoft 365 applications, hardware, software, and user accounts.
• Troubleshoot issues involving identity and access, multifactor authentication (MFA), networking, Wi-Fi, VPN, and business applications.
• Support Microsoft 365 and Microsoft Entra ID administration, including user accounts, access, and permissions.
• Assist with device deployment, configuration, maintenance, and IT asset management.
• Support IT security operations, incident management, and technical documentation.
• Collaborate with IT colleagues and vendors to resolve issues and improve IT services.

Global IT Coordination — Approximately 30%

• Serve as an IT liaison between U.S. operations, corporate headquarters in Japan, and international affiliates.
• Assist the VP of IT with Japanese-language communication, coordination, and negotiation.
• Clearly explain technical requirements, business needs, risks, and U.S. operational considerations in Japanese and English.
• Support global initiatives involving IT, cybersecurity, AI, and digital transformation.
• Help stakeholders navigate differences in business practices, IT environments, governance, and decision-making.

What You’ll Bring

Experience and Technical Skills

• Approximately 3–5 years of hands‑on experience in IT helpdesk, desktop support, system administration, Microsoft 365 administration, or related IT operations.
• Ability to independently troubleshoot common device, account, application, and connectivity issues.
• Working knowledge of Windows, Microsoft 365, Microsoft Entra ID, identity and access management, and end‑user computing.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi‑Fi, and VPN.
• Familiarity with IT security practices, MFA, endpoint security, and incident management.
• A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.

Japanese and English Communication

• Native‑level Japanese proficiency, including strong verbal and written business communication skills for working with management and IT teams in Japan.
• Professional working proficiency in English to communicate effectively with U.S. employees, vendors, technical staff, and management.
• Ability to explain technical topics to nontechnical audiences and facilitate discussions between Japanese and U.S. stakeholders.

How You Work

• A strong customer‑service mindset and practical problem‑solving skills.
• Ability to work independently, collaborate effectively, and manage competing priorities.
• Interest in developing broader expertise in cloud technologies, cybersecurity, global IT projects, and IT governance.
• Willingness to travel internationally as business needs require.

Preferred Qualifications

• Professional experience in Japan, particularly in IT within a Japanese corporate environment.
• Strong understanding of Japanese business culture, professional etiquette, and corporate communication practices.
• Experience with Microsoft Intune, Azure, SharePoint/OneDrive administration, PowerShell, Microsoft Defender, or Windows Server.
• Microsoft certifications such as MS-900 or AZ‑900, or equivalent practical knowledge. Advanced certifications such as AZ‑104 are a plus.

We value demonstrated technical ability and relevant hands‑on experience more highly than certifications alone.

Why This Role

Build on your IT support experience while contributing to international projects and working directly with IT leadership. You will have opportunities to broaden your technical skills and use your Japanese and English communication abilities to support collaboration across borders.