IT Operations Coordinator

Kaizen Global; Houston (TX); On-site; USD 44,000 - 66,000; Full time

Job summary

Kaizen Global in Houston seeks an experienced IT Operations Coordinator to serve as the primary IT contact for business users and vendors on site. You will coordinate SAP, Microsoft 365, infrastructure, network and business applications, handling requests from intake to closure.

Reporting to the IT Head in Houston, you will collaborate with Japan-based teams as needed, manage IT projects and escalate issues to ensure timely resolution, while maintaining clear status updates.

Qualifications

• 8+ years of IT experience with operations, vendor management and coordination.
• Broad knowledge of SAP, Microsoft 365 and IT infrastructure.
• Ability to manage IT requests end-to-end from intake to closure.

Responsibilities

• Act as the primary IT contact for business users and vendors.
• Coordinate SAP and Office applications such as Microsoft 365, infrastructure, network and app support.
• Understand business requirements and work with vendors to deliver solutions.
• Track IT issues, projects, timelines and vendor deliverables.
• Escalate critical issues and ensure timely resolution.
• Provide regular status updates to the IT Head in Houston.
• Coordinate with Japan-based teams when required.

Skills

IT operations

Vendor management

SAP

Microsoft 365

Project coordination

Communication

Education

Bachelor's degree in IT/CS

Tools

SAP

Microsoft 365

IT infrastructure

Job description

Employment Type: Contract-to-Hire
Location: Onsite – Houston, TX
Travel Required: TBA

About Kaizen

KaizenGlobalis a global technology consulting firm that helps organizations unlock the full value of their data through advanced analytics, artificial intelligence, and modern data platforms. We partner with clients across industries to solve complex business problems, modernize legacy systems, and drive measurable outcomes. At Kaizen, we combine deep technical expertise with a collaborative, people-first culture focused on continuous improvement. Our teams work at the intersection of strategy, technology, and execution to deliver solutions that make a real impact.

Job Description

We are seeking an experienced IT Operations Coordinator to serve as the primary IT contact for our client’s business users and external vendors in Houston. This is an on-site role where the selected applicant will coordinate support across SAP, Microsoft 365, infrastructure, network, and business applications, and manage IT requests from intake to closure. The IT coordinator will report to the IT Head Management in Houston and work with teams and stakeholders in Japan as needed.

Key Responsibilities

• Act as the primary IT contact for business users and vendors
• Coordinate SAP and Other typical Office related Applications such as Microsoft 365, infrastructure, network and application support
• Understand business requirements and work with vendors to deliver solutions
• Track IT issues, projects, timelines, and vendor deliverables
• Escalate critical issues and ensure timely resolution
• Provide regular status updates to the IT Head in Houston
• Coordinate with Japan-based teams and stakeholders when required

Qualifications

• 8+years of relevant IT experience.
• Broad working knowledge of SAP, Microsoft 365, and general IT infrastructure.
• Experience in IT operations, vendor management, and project coordination.
• Ability to manage IT requests independently from start to closure.
• Strong written and verbal communication, problem-solving, and follow-up skills.

Preferred Qualifications

• Bilingual in Japanese and English (business level, written and spoken)
• Experience in the Oil & Gas or Manufacturing industry
• Bachelor's degree in Information Technology, Computer Science, or a related field

KaizenGlobalis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.