Onsite IT Line Support Technician - Manufacturing

Delta Computer Consulting, Inc.; Anna (OH); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Continuing & On-Demand Education

Job summary

Delta Computer Consulting, Inc. is seeking an experienced IT Line Support Technician for 100% on-site, second-shift work in a manufacturing environment. You will provide hands-on support for production-critical systems and end-user devices, focusing on Windows desktops, AD, LAN connectivity, and incident management.

The role requires strong troubleshooting skills, excellent communication, and the ability to work with plant personnel to minimize downtime. Sponsorship is available for this role.

Qualifications

• Experience providing IT support in production/manufacturing or enterprise environments.
• Hands-on support for Windows 7/10 and end-user devices.
• Working knowledge of Active Directory and user account administration.
• Experience troubleshooting LAN/network connectivity issues.
• Strong hardware troubleshooting for PCs, printers, handheld devices.
• Experience using IT ticketing systems to document incidents and resolutions.
• Ability to follow established IT procedures and document troubleshooting steps.

Responsibilities

• Provide hands-on plant floor IT support for production-critical Tier 1 applications and computer systems.
• Troubleshoot and resolve issues with desktop PCs, laptops, printers, scanners, and handheld devices.
• Support Windows-based computers, applications, and end-user devices in manufacturing operations.
• Diagnose LAN/network connectivity issues affecting production systems and equipment.
• Support Active Directory and user access-related issues.
• Monitor Tier 1 production systems, respond to incidents, and escalate when needed.
• Create and update incident tickets and troubleshooting documentation.

Skills

Windows Support

Active Directory

LAN Networking

Hardware Troubleshooting

IT Incident Mgmt

Ticketing Systems

Documentation

Tools

AIX

UNIX

Job description

Delta Computer Consulting, Inc. is seeking an experienced IT Line Support Technician for 100% on-site, second-shift work in a manufacturing environment. You will provide hands-on support for production-critical systems and end-user devices, focusing on Windows desktops, AD, LAN connectivity, and incident management.

The role requires strong troubleshooting skills, excellent communication, and the ability to work with plant personnel to minimize downtime. Sponsorship is available for this role.