Onsite IT Lead - Executive & End-User Support

International SOS group; San Antonio (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

International SOS group is seeking an IT Site Lead to deliver high-quality onsite IT support focused on end-user computing, incident resolution, and executive assistance. The role includes imaging and deploying hardware, managing IT assets, provisioning phones, and coordinating onsite IT tasks with ITSS and regional teams.

You will support Windows/macOS, Microsoft 365, and enterprise apps, providing concierge-level executive support and maintaining service levels across the site.

Qualifications

• 5+ years of IT support, desktop support, or IT operations.
• 2+ years in a lead or senior IT support role managing escalations and ITSM workflows.
• Hands-on experience with Windows/macOS environments, Microsoft 365, and enterprise applications.

Responsibilities

• Provide end-user and executive IT support with quick diagnosis and resolution of hardware, software, and peripheral issues.
• Image, configure, and deploy laptops/desktops and peripherals; manage asset inventory and lifecycle.
• Collaborate with ITSS, HR, and facilities to optimize onboarding/offboarding IT processes and improve support workflows.
• Assist with datacenter tasks (cabling, rack and stack, hardware installations) under guidance of IT Shared Services.
• Balance multiple priorities, maintain SLAs, and document resolutions in knowledge base.

Skills

Windows

macOS

Microsoft 365

Executive support

ITSM

ServiceNow

Asset management

Endpoint deployment

Active Directory

OKTA

Networking

Confluence

Teams

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Jira

Job description

International SOS group is seeking an IT Site Lead to deliver high-quality onsite IT support focused on end-user computing, incident resolution, and executive assistance. The role includes imaging and deploying hardware, managing IT assets, provisioning phones, and coordinating onsite IT tasks with ITSS and regional teams.

You will support Windows/macOS, Microsoft 365, and enterprise apps, providing concierge-level executive support and maintaining service levels across the site.