Onsite IT Intern: GenAI-Driven Support & Innovation

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 22,000 - 36,000; Part time

Benefits offered by this job

Mentorship from IT professionals

Exposure to enterprise systems and AI‑

Hands-on AI-driven IT workflows

Job summary

Fabick Cat is seeking an IT Intern to support internal users in a dynamic enterprise environment in Milwaukee, WI. You will gain hands-on IT support experience while exploring GenAI applications like ChatGPT, Claude, and Gemini to accelerate troubleshooting and documentation.

The role focuses on first-level support, hardware/software provisioning, onboarding/offboarding, and contributing to AI-enhanced IT workflows within a standard onsite office setting.

Qualifications

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
• OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.
• Experience using Generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms.
• Basic understanding of computer hardware, software installation, and networking fundamentals.
• Knowledge of AI technologies and their applications in IT support and operations.
• Familiarity with Microsoft Windows, Microsoft 365, and IT ticketing systems.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and a customer-service mindset.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in person.
• Log, track, and resolve support tickets using ITSM tools (e.g., Revelation).
• Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.
• Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.
• Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.
• Support onboarding and offboarding tasks, including user account creation, access provisioning, and device preparation.
• Maintain and update IT asset inventory, help develop AI-generated documentation, FAQs, and knowledge base content.
• Install and update software; perform configuration testing under supervision.
• Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.

Education

Information Technology / Computer Science degree program

Tools

Revelation ITSM

Active Directory

Job description

Fabick Cat is seeking an IT Intern to support internal users in a dynamic enterprise environment in Milwaukee, WI. You will gain hands-on IT support experience while exploring GenAI applications like ChatGPT, Claude, and Gemini to accelerate troubleshooting and documentation.

The role focuses on first-level support, hardware/software provisioning, onboarding/offboarding, and contributing to AI-enhanced IT workflows within a standard onsite office setting.