GenAI IT Intern: Hands-On Enterprise Support

Fabick Cat; Fenton (MO); Presencial; USD 25.000 - 33.000; A tiempo parcial

Descripción de la vacante

Fabick Cat is seeking a driven and customer-focused IT Intern to support our internal users in a dynamic, enterprise environment. This internship offers hands-on training in foundational IT support with exposure to GenAI applications in an enterprise IT setting.

Interns will work with GenAI tools to accelerate troubleshooting, document generation, and automation efforts, while gaining practical experience in deploying and supporting Windows, Microsoft 365, and network systems.

Formación

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
• OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.
• Experience using Generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms.

Responsabilidades

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in person. Log, track, and resolve support tickets using ITSM tools (e.g., Revelation).
• Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.
• Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.
• Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.
• Support onboarding and offboarding tasks, including user account creation, access provisioning, and device preparation.
• Maintain and update IT asset inventory, help develop AI-generated documentation, FAQs, and knowledge base content.
• Install and update software; perform configuration testing under supervision.
• Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.

Conocimientos

GenAI usage

Educación

Degree in IT/CS or related field

Herramientas

Revelation ITSM

Active Directory

Microsoft 365

Windows OS

Descripción del empleo

Fabick Cat is seeking a driven and customer-focused IT Intern to support our internal users in a dynamic, enterprise environment. This internship offers hands-on training in foundational IT support with exposure to GenAI applications in an enterprise IT setting.

Interns will work with GenAI tools to accelerate troubleshooting, document generation, and automation efforts, while gaining practical experience in deploying and supporting Windows, Microsoft 365, and network systems.