IT Intern - Milwaukee, WI

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 22,000 - 36,000; Part time

Benefits offered by this job

Mentorship from IT professionals

Exposure to enterprise systems and AI‑

Hands-on AI-driven IT workflows

Job summary

Fabick Cat is seeking an IT Intern to support internal users in a dynamic enterprise environment in Milwaukee, WI. You will gain hands-on IT support experience while exploring GenAI applications like ChatGPT, Claude, and Gemini to accelerate troubleshooting and documentation.

The role focuses on first-level support, hardware/software provisioning, onboarding/offboarding, and contributing to AI-enhanced IT workflows within a standard onsite office setting.

Qualifications

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
• OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.
• Experience using Generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms.
• Basic understanding of computer hardware, software installation, and networking fundamentals.
• Knowledge of AI technologies and their applications in IT support and operations.
• Familiarity with Microsoft Windows, Microsoft 365, and IT ticketing systems.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and a customer-service mindset.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in person.
• Log, track, and resolve support tickets using ITSM tools (e.g., Revelation).
• Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.
• Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.
• Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.
• Support onboarding and offboarding tasks, including user account creation, access provisioning, and device preparation.
• Maintain and update IT asset inventory, help develop AI-generated documentation, FAQs, and knowledge base content.
• Install and update software; perform configuration testing under supervision.
• Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.

Education

Information Technology / Computer Science degree program

Tools

Revelation ITSM

Active Directory

Job description

IT Intern

#4105

Milwaukee, Wisconsin, United States

Shift 1st

Job Description

Position Overview

Fabick Cat is seeking a driven and customer-focused IT Intern to support our internal users in a dynamic, enterprise environment. This internship offers hands-on training in foundational IT support -- and uniquely -- provides exposure to the real-world application of Generative AI (GenAI) in an enterprise IT setting.

As we continue to transform how we deliver technology services, proficiency with Generative AI tools like ChatGPT, Claude, Gemini, and others is increasingly essential to our operations. Interns will not only learn the fundamentals of IT support, but also work alongside professionals leveraging GenAI to improve service delivery, automate support tasks, and create knowledge resources faster and more intelligently.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in person. Log, track, and resolve support tickets using ITSM tools (e.g., Revelation).
• Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.
• Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.
• Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.
• Support onboarding and offboarding tasks, including user account creation, access provisioning, and device preparation.
• Maintain and update IT asset inventory, help develop AI-generated documentation, FAQs, and knowledge base content.
• Install and update software; perform configuration testing under supervision.
• Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.

Education & Training

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
• OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.

Requirements

Education & Training

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
• OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.

Required Knowledge & Skills

• Experience using Generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms.
• Basic understanding of computer hardware, software installation, and networking fundamentals.
• Knowledge of artificial intelligence (AI) technologies and their applications in IT support and operations.
• Familiarity with Microsoft Windows, Microsoft 365, and IT ticketing systems.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and a customer-service mindset.
• Ability to work independently and collaboratively in a team environment.

Preferred (Not Required)

• Experience with Active Directory.
• Exposure to cybersecurity principles and remote support tools.
• Previous Help Desk or technical support experience (academic or professional).

Professional Development Opportunities

• Hands-on experience in a modern corporate IT environment with a focus on innovation.
• Exposure to enterprise systems and AI-enhanced IT workflows.
• Mentorship from IT professionals integrating AI-driven practices into support operations.
• Insight into the evolving role of IT in leveraging emerging AI technologies to scale service.

Work Conditions & Physical Requirements

• Standard office environment.
• Ability to sit, stand, and use a computer for extended periods.
• Occasionally lift and/or move IT equipment up to 10 pounds.

Hours

7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM

Location

This will be an onsite position Monday - Friday. Candidates must live within 50 miles of our Milwaukee office.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.