GenAI IT Intern: Enterprise Support & Learning

Fabick Cat; Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Fabick Cat is seeking an IT Intern to support internal users in a dynamic enterprise environment, with hands-on IT training and exposure to GenAI in real-world IT operations.

The role is onsite at our Milwaukee office, assisting with hardware/software issues, device setup, and onboarding tasks, while helping build AI-enhanced knowledge resources.

Ideal candidates are enrolled in IT or CS programs with strong communication and teamwork skills, and a curiosity for applying GenAI in IT support.

Qualifications

• Experience using Generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms.
• Basic understanding of computer hardware, software installation, and networking fundamentals.
• Familiarity with Windows, Microsoft 365, and IT ticketing systems.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in person.
• Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.
• Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.
• Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.
• Support onboarding and offboarding tasks, including user account creation, access provisioning, and device preparation.
• Maintain and update IT asset inventory, help develop AI-generated documentation, FAQs, and knowledge base content.
• Install and update software; perform configuration testing under supervision.
• Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.

Skills

GenAI tools usage

Windows & Microsoft 365 basics

Networking fundamentals

Customer service mindset

Strong communication

Education

Pursuing degree in Information Technology or Computer Science

Tools

Revelation ITSM

Job description

Fabick Cat is seeking an IT Intern to support internal users in a dynamic enterprise environment, with hands-on IT training and exposure to GenAI in real-world IT operations.

The role is onsite at our Milwaukee office, assisting with hardware/software issues, device setup, and onboarding tasks, while helping build AI-enhanced knowledge resources.

Ideal candidates are enrolled in IT or CS programs with strong communication and teamwork skills, and a curiosity for applying GenAI in IT support.