Remote Tier 1 Helpdesk Technician – Endpoint & MS 365

Tech9; El Paso, Northern (TX, KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Generous PTO Policy

401(k) with Company Match

Bonus Program

Job summary

Tech9, located in El Paso, TX, is seeking a Helpdesk Technician (Tier 1) to deliver remote endpoint support across Microsoft 365, printers, and workstations. You will troubleshoot issues, document steps, and escalate when needed in a fast-paced MSP environment.

Candidates should have at least two years of professional technical support experience, strong communication, and the ability to manage multiple tickets. This role offers remote work with occasional onsite visits and growth opportunities.

Qualifications

• Minimum two years of professional technical support experience in a business environment.
• Strong troubleshooting ability across hardware, software, and basic networking.
• Working knowledge of Microsoft 365 setup and support.
• Understanding of email protocols such as POP, IMAP, and Exchange.

Responsibilities

• Respond to client service requests and begin troubleshooting.
• Assist with basic endpoint troubleshooting including printers and workstation issues.
• Troubleshoot and manage endpoint antivirus through centralized portals.
• Configure Microsoft 365 user accounts and emails on workstations.
• Document work clearly and accurately for escalations.

Skills

Technical support

Troubleshooting

Professional communication

Remote work

Education

Associate degree in a relevant technical field

Tools

Microsoft 365

Antivirus portal

Ticketing/PSA system

Job description

Tech9, located in El Paso, TX, is seeking a Helpdesk Technician (Tier 1) to deliver remote endpoint support across Microsoft 365, printers, and workstations. You will troubleshoot issues, document steps, and escalate when needed in a fast-paced MSP environment.

Candidates should have at least two years of professional technical support experience, strong communication, and the ability to manage multiple tickets. This role offers remote work with occasional onsite visits and growth opportunities.