Onsite IT Helpdesk Specialist Dayton Windows Mac Cloud

Sentinel Technologies Inc.; Dayton (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Medical

Dental

Vision

401K

More

Job summary

Sentinel Technologies, Inc. in Dayton, OH is seeking a Helpdesk Agent to provide technical support to end-users. This full-time, on-site role requires travel between locations and hands-on hardware and software troubleshooting.

You will work with Windows 10/11, AD, M365, DNS/DHCP, and Mac environments, using Intune, Autopilot, and SCCM. A valid driver's license and strong customer service are essential. Sentinel offers weekly pay, medical, dental, vision, 401K, and growth opportunities in a

Qualifications

• 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
• Strong working knowledge of Windows 10/11.
• Experience with Active Directory and Microsoft 365 Administration.
• Working knowledge of DNS and DHCP.
• Experience supporting iMac and MacBook environments.
• Experience troubleshooting Chromebooks and Windows laptops.
• Experience working with IT ticketing/help desk systems.
• Required expertise with tools like Intune & Autopilot, and SCCM
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

Responsibilities

• Provide technical end-user support via remote and on-site assistance.
• Troubleshoot hardware and software issues across Windows, Mac, and Chromebooks.
• Maintain and monitor IT systems to ensure uptime and reliability.
• Travel between locations to transport equipment and support client sites.
• Document and close tickets in the ITSM system.

Skills

Windows 10/11

Active Directory

Microsoft 365

DNS/DHCP

Mac environments

Chromebooks

Windows laptops

IT ticketing systems

Intune

Autopilot

SCCM

Customer service

Communication skills

Driver's license

Tools

Intune

Autopilot

SCCM

Job description

Sentinel Technologies, Inc. in Dayton, OH is seeking a Helpdesk Agent to provide technical support to end-users. This full-time, on-site role requires travel between locations and hands-on hardware and software troubleshooting.

You will work with Windows 10/11, AD, M365, DNS/DHCP, and Mac environments, using Intune, Autopilot, and SCCM. A valid driver's license and strong customer service are essential. Sentinel offers weekly pay, medical, dental, vision, 401K, and growth opportunities in a