Onsite IT Helpdesk Technician – Windows & Mac Support
Sentinel Technologies
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Sentinel Technologies, Inc. is seeking a Helpdesk agent to provide end-user technical support and ensure overall IT functionality. The role combines remote assistance with on-site Dayton, OH support, and requires driving between locations.
Ideal candidates have 2+ years in a Help Desk role, strong Windows 10/11 and AD/M365 experience, and proficiency with Intune, Autopilot, SCCM. Excellent communication and customer service are essential.
Qualifications
- 2+ years in Help Desk, Service Desk, or Technical Support.
- Strong Windows 10/11 knowledge.
- Experience with Active Directory and Microsoft 365 Admin.
- DNS and DHCP experience.
- Mac environment support (iMac/MacBook).
- Chromebook and Windows laptop troubleshooting.
- Experience with IT ticketing/help desk systems.
- Expertise with Intune, Autopilot, and SCCM.
- Excellent verbal and written communication.
- Strong customer service and interpersonal skills.
- Good organizational skills; prioritize multiple tasks in a fast-paced environment.
- Must have a car and be able to travel between locations; valid driver’s license and insurance.
Responsibilities
- Provide technical support to end-users.
- Resolve IT issues and maintain computer systems.
- Provide remote help desk and on-site support.
- Travel between locations with equipment; valid driver’s license and insurance.
Skills
Tools
Job description
Sentinel Technologies, Inc. is seeking a Helpdesk agent to provide end-user technical support and ensure overall IT functionality. The role combines remote assistance with on-site Dayton, OH support, and requires driving between locations.
Ideal candidates have 2+ years in a Help Desk role, strong Windows 10/11 and AD/M365 experience, and proficiency with Intune, Autopilot, SCCM. Excellent communication and customer service are essential.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
