Helpdesk Agent

Sentinel Technologies; Dayton (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Sentinel Technologies, Inc. is seeking a Helpdesk agent to provide end-user technical support and ensure overall IT functionality. The role combines remote assistance with on-site Dayton, OH support, and requires driving between locations.

Ideal candidates have 2+ years in a Help Desk role, strong Windows 10/11 and AD/M365 experience, and proficiency with Intune, Autopilot, SCCM. Excellent communication and customer service are essential.

Qualifications

• 2+ years in Help Desk, Service Desk, or Technical Support.
• Strong Windows 10/11 knowledge.
• Experience with Active Directory and Microsoft 365 Admin.
• DNS and DHCP experience.
• Mac environment support (iMac/MacBook).
• Chromebook and Windows laptop troubleshooting.
• Experience with IT ticketing/help desk systems.
• Expertise with Intune, Autopilot, and SCCM.
• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Good organizational skills; prioritize multiple tasks in a fast-paced environment.
• Must have a car and be able to travel between locations; valid driver’s license and insurance.

Responsibilities

• Provide technical support to end-users.
• Resolve IT issues and maintain computer systems.
• Provide remote help desk and on-site support.
• Travel between locations with equipment; valid driver’s license and insurance.

Skills

Windows 10/11

Active Directory

MS 365 Admin

DNS/DHCP

Mac support

Chromebooks

IT ticketing

Intune

Autopilot

SCCM

Communication skills

Customer service

Organizational skills

Driver's license

Tools

Intune

Autopilot

SCCM

Job description

Responsibilities

As a Helpdesk agent, you will be responsible for providing technical support to end-users, resolving IT issues, and maintaining the overall functionality of computer systems within an organization. This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems.

This is a full-time, onsite position based at our client’s location in Dayton, OH.

• 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
• Strong working knowledge of Windows 10/11.
• Experience with Active Directory and Microsoft 365 Administration.
• Working knowledge of DNS and DHCP.
• Experience supporting iMac and MacBook environments.
• Experience troubleshooting Chromebooks and Windows laptops.
• Experience working with IT ticketing/help desk systems.
• Required expertise with tools like Intune & Autopilot, and SCCM
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a "can-do" attitude

Qualifications

• 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
• Strong working knowledge of Windows 10/11.
• Experience with Active Directory and Microsoft 365 Administration.
• Working knowledge of DNS and DHCP.
• Experience supporting iMac and MacBook environments.
• Experience troubleshooting Chromebooks and Windows laptops.
• Experience working with IT ticketing/help desk systems.
• Required expertise with tools like Intune & Autopilot, and SCCM
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a "can-do" attitude

What You Get

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED.....make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

The "Know Your Rights" Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity