Onsite IT Helpdesk Analyst

Beacon Hill; Columbus (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Beacon Hill Technologies is seeking a Helpdesk Analyst to join our client’s technical support team in a financial environment. This entry-level to junior role requires 1–2 years in a helpdesk or call center, experience with Windows 7/10, Active Directory, and familiarity with ticketing systems.

Daily on-site support is expected, with a focus on customer service and clear problem resolution. Ideal candidates will have an Associates or Bachelor’s in IT or related field and a genuine interest in

Qualifications

• 1–2 years of helpdesk or call center experience.
• Experience in Windows 7/10 environments.
• Experience documenting in a ticketing system.
• Experience using Active Directory and supporting end users.

Responsibilities

• Provide technical support to end users in a financial environment.
• Troubleshoot hardware and software issues over the phone.
• Assist with on-site visits as required.

Skills

Call center

Windows 7/10

Ticketing

Active Directory

Phone support

Customer service

Education

Associates/Bachelor's in IT or related field

Job description

Beacon Hill Technologies is seeking a Helpdesk Analyst to join our client’s technical support team in a financial environment. This entry-level to junior role requires 1–2 years in a helpdesk or call center, experience with Windows 7/10, Active Directory, and familiarity with ticketing systems.

Daily on-site support is expected, with a focus on customer service and clear problem resolution. Ideal candidates will have an Associates or Bachelor’s in IT or related field and a genuine interest in