\\Tier 1 Service Desk Analyst (40 Hours)

Beacon Hill Staffing Group, LLC; Indianapolis (IN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid time off

Job summary

Beacon Hill Staffing Group, LLC is seeking a Tier 1 Service Desk Analyst to be the first point of contact for internal associates seeking technical support in Indianapolis, IN. You will provide phone-based and ticket-based support through Fresh Service for Microsoft 365, Google Workspace, UKG, Concur, and iPhones/iPads.

The role emphasizes access management via Active Directory, password resets, login troubleshooting, and delivering high-level customer service in a fast-paced environment.

Qualifications

• 2+ years of IT support, Service Desk, or Help Desk experience.
• Experience supporting Microsoft applications (Microsoft 365, Outlook, Teams, etc.).
• Hands-on experience with Active Directory, including user account management and password resets.

Responsibilities

• Provide phone-based and ticket-based support through Fresh Service.
• Address access and permissions requests, and resolve login issues across multiple applications.
• Document incidents accurately and deliver high-level customer service in a fast-paced environment.

Skills

Active Directory

Fresh Service

Microsoft 365

Customer service

Password resets

Tools

Microsoft applications

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

The Tier 1 Service Desk Analyst will serve as the first point of contact for internal associates seeking technical support.

This individual will provide phone-based and ticket-based support through a Fresh Service ticketing system, addressing issues related to application access, password resets, and login troubleshooting. The role will support Microsoft applications, Google Workspace, UKG, Concur, and a limited number of iPhones and iPads.

Responsibilities include managing access and permissions requests, utilizing Active Directory to resolve user account issues, documenting incidents accurately, and delivering a high level of customer service in a fast-paced environment.

• 2+ years of IT support, Service Desk, or Help Desk experience
• Experience supporting Microsoft applications (Microsoft 365, Outlook, Teams, etc.)
• Hands-on experience with Active Directory, including user account management and password resets
• Comfortable with access and permissions and troubleshooting login issues across multiple applications
• Experience supporting internal associates in a customer-facing role
• Basic troubleshooting and support experience for iPhones and iPads
• Strong communication and customer service skills
• Ability to work under pressure and handle ambiguous situations

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services.

Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.Beacon Hill. Employing the Future