Service Desk Analyst

Beacon Hill Staffing Group, LLC; Philadelphia (Philadelphia County); Hybrid; USD 34,000 - 55,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Remote White Glove IT Support Specialist for a 6+ month contract. The role provides concierge-level IT support to employees, executives, and stakeholders in a distributed environment, with remote work from home but occasional in-person meetings in Philadelphia.

Responsibilities include troubleshooting hardware, software, VPN, and MS 365 apps; monitoring systems; user provisioning; supporting video conferencing; documenting incidents; collaborating

Qualifications

• 2+ years IT support, service desk, or end-user support experience in a corporate environment.
• Strong troubleshooting across Windows, M365, and common business technologies.
• Experience with Active Directory and Azure AD/Entra ID and user account administration.

Responsibilities

• Provide remote white glove technical support for employees, executives, and VIP users.
• Troubleshoot and resolve hardware, software, application, mobile device, and connectivity issues.
• Monitor IT systems, endpoints, and services to proactively identify and address issues before they impact users.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.

Skills

Windows troubleshooting

Microsoft 365

Communication

Prioritization

Remote support

VIP support

Tools

Active Directory

Azure AD/Entra ID

IT ticketing systems

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Location: Remote but must be able to come to Philadelphia as needed for meetings and training.

Duration: 6+ month contract

We are seeking a Remote White Glove IT Support Specialist to provide exceptional technical support to employees, executives, and business stakeholders across a distributed environment. This role delivers concierge-level IT support while proactively monitoring systems, troubleshooting technical issues, and ensuring a seamless user experience for users.

Responsibilities

• Provide remote white glove technical support for employees, executives, and VIP users.
• Troubleshoot and resolve hardware, software, application, mobile device, and connectivity issues.
• Monitor IT systems, endpoints, and services to proactively identify and address issues before they impact users.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Diagnose and resolve issues related to Windows operating systems, remote access, VPN connectivity, printers, and collaboration tools.
• Perform user account administration, password resets, access management, and device provisioning.
• Support video conferencing and virtual meeting technologies.
• Utilize ticketing systems to document incidents, service requests, resolutions, and support activities.
• Collaborate with infrastructure, security, networking, and application support teams to resolve complex technical issues.
• Maintain ownership of support issues through resolution while providing timely user communication and updates.
• Develop and maintain support documentation, knowledge base articles, and standard operating procedures.
• Deliver a high level of professionalism, responsiveness, and customer satisfaction in every interaction.

Required

• 2+ years of IT Support, Service Desk, Help Desk, Desktop Support, or End User Support experience.
• Experience supporting users in a corporate enterprise environment.
• Strong troubleshooting skills across Windows operating systems, Microsoft 365 applications, and common business technologies.
• Experience with Active Directory, Azure AD/Entra ID, and user account administration.
• Familiarity with IT ticketing systems.
• Strong written and verbal communication skills.
• Ability to prioritize multiple support requests while meeting service level expectations.
• Exceptional customer service skills with a white glove support mindset.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future