Internal Technical Support

Beacon Hill Staffing Group, LLC; Ann Arbor (MI); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Beacon Hill Staffing Group, LLC is hiring Help Desk Support representatives to assist with a high volume POS system. This entry-level role offers a 6-week paid training on the job and a direct path into a large organization.

Position is 100% onsite in Ann Arbor, MI, with rotating schedules based on call volume. Prior customer service experience and strong communication skills are preferred, and involvement in training will require flexibility.

Formación

• Customer service experience preferred
• Strong communication skills required
• Ability to absorb new technology and processes

Responsabilidades

• Provide Help Desk support for POS system
• Take detailed notes during training and issue resolution
• Assist with onboarding and escalate complex issues as needed

Conocimientos

Customer service

Communication

Troubleshooting

Notes taking

Descripción del empleo

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Overview: Our client is hiring Help Desk Support representatives to assist with increased call volume related to their proprietary Point of Sale (POS) system. This is an excellent opportunity for candidates looking to get their foot in the door with a large organization, as many employees have successfully moved into other areas of the company after starting in this role.

What They're Looking For

• Strong customer service and communication skills
• Quick learner with the ability to absorb new technology and processes
• Basic technical troubleshooting skills
• Detail-oriented and able to take effective notes during training
• Help Desk, Service Desk, Technical Support, Call Center, or Customer Service experience preferred

Training

Approximately 6 weeks of paid training. All specific systems, including POS, will be taught on the job. Training schedule will be more consistent initially, but candidates must still maintain schedule flexibility.

Schedule & Work Environment

100% onsite in Ann Arbor, MI (NON-NEGOTIABLE). Candidates must be highly flexible, as schedules and days may rotate approximately every 2-3 months based on business needs and call volume.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future.