Help Desk Technician - 24x7 Level 1 IT Support

Beacon Technologies, Inc; Madison (WI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Beacon Technologies, Inc. is seeking a Help Desk Technician to support end users with IT issues, including password and network access assistance.

You will work within the Enterprise Service Desk to research, document, and resolve problems reported by employees and citizens. In this contracting role, Level 1 support skills are required, with a focus on timely resolution, good communication, and adherence to established guidelines.

Qualifications

• 6+ months of customer service experience.
• Basic IT troubleshooting knowledge or experience.
• Call center experience, preferably in IT settings.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Skills

Customer service

Basic IT Troubleshooting

Call center experience

Job description

Beacon Technologies, Inc. is seeking a Help Desk Technician to support end users with IT issues, including password and network access assistance.

You will work within the Enterprise Service Desk to research, document, and resolve problems reported by employees and citizens. In this contracting role, Level 1 support skills are required, with a focus on timely resolution, good communication, and adherence to established guidelines.