IT Help Desk Technician - Level 1 - Onsite

Genesis10; Chicago (IL); Presencial; USD 37.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401K

Commuter Benefits

Dental Insurance

Vision Insurance

Descripción de la vacante

Genesis10 is seeking an IT Help Desk Technician - Level 1 for a 3+ month contract-to-hire opportunity in downtown Chicago, IL. The role supports executives and VIP users across Microsoft 365, AD, Citrix, and other enterprise apps.

Responsibilities include Level 1 support, account provisioning, device configuration, and collaboration with Level 2 technicians. Requires 1–3 years of hands-on IT help desk experience and onsite work five days per week.

Formación

• 1–3 years of hands-on IT Help Desk or desktop support experience preferred.
• Working knowledge of Microsoft Active Directory, including user account administration and access management.
• Experience troubleshooting Microsoft 365 applications and common Windows desktop issues.
• Familiarity with computer setup, workstation configuration, and end-user device provisioning.

Responsabilidades

• Provide Level 1 technical support to corporate employees, executives, and VIP users in a professional, service-oriented environment.
• Troubleshoot hardware, software, application, and end-user technology issues.
• Support Microsoft 365 applications, Active Directory, Adobe Acrobat/PDF, Citrix, and other enterprise applications.
• Create and manage user accounts, assist with access-related requests, and support new-hire onboarding.
• Configure, provision, deploy, and troubleshoot laptops, desktops, and other end-user equipment.
• Provide technical support for Apple and Android mobile devices.
• Diagnose and resolve Citrix-related issues and common desktop application problems.
• Support legacy and predominantly on-premises systems and applications.
• Investigate technical issues, identify root causes where possible, and elevate more complex problems to appropriate support teams.
• Communicate effectively with end users, providing timely updates and clear explanations appropriate to their technical knowledge and business needs.
• Deliver responsive, discreet, and efficient technical support to executives and other high-priority users.
• Collaborate with Level 2 and senior technicians to resolve issues and expand technical knowledge.
• Demonstrate ownership of assigned issues and follow through to resolution.
• Participate in ongoing training and professional development to build technical skills and prepare for future advancement.

Conocimientos

Help Desk

Windows Troubleshooting

Microsoft 365

Active Directory

Citrix

Mobile Devices

Herramientas

Adobe Acrobat

Descripción del empleo

Genesis10 is currently seeking an IT Help Desk Technician - Level 1 - Onsite for a 3+ month contract to hire opportunity with a Major Insurance Company located in Chicago, IL.

Pay Rate: $27.00 to $30.00 depending on qualifications.

This role is part of a growing End User Services team undergoing an IT service transformation focused on strengthening technical support and improving the end‑user experience. This position provides hands‑on technical support in a corporate environment, supporting employees, executives, and VIP users across a variety of technologies. The ideal candidate brings foundational IT support experience, excellent communication skills, professionalism, and a genuine desire to grow their career.

Responsibilities:

• Provide Level 1 technical support to corporate employees, executives, and VIP users in a professional, service‑oriented environment
• Troubleshoot hardware, software, application, and end‑user technology issues
• Support Microsoft 365 applications, Active Directory, Adobe Acrobat/PDF, Citrix, and other enterprise applications
• Create and manage user accounts, assist with access‑related requests, and support new‑hire onboarding
• Configure, provision, deploy, and troubleshoot laptops, desktops, and other end‑user equipment
• Provide technical support for Apple and Android mobile devices
• Diagnose and resolve Citrix‑related issues and common desktop application problems
• Support legacy and predominantly on‑premises systems and applications
• Investigate technical issues, identify root causes where possible, and elevate more complex problems to appropriate support teams
• Communicate effectively with end users, providing timely updates and clear explanations appropriate to their technical knowledge and business needs
• Deliver responsive, discreet, and efficient technical support to executives and other high‑priority users
• Collaborate with Level 2 and senior technicians to resolve issues and expand technical knowledge
• Demonstrate ownership of assigned issues and follow through to resolution
• Participate in ongoing training and professional development to build technical skills and prepare for future advancement

Requirements:

• Approximately 1–3 years of hands‑on IT Help Desk, Desktop Support, or technical support experience preferred
• Working knowledge of Microsoft Active Directory, including user account administration and access management
• Experience troubleshooting Microsoft 365 applications and common Windows desktop issues
• Familiarity with computer setup, workstation configuration, and end‑user device provisioning
• Experience supporting standard business applications, including Adobe Acrobat/PDF
• Basic understanding of troubleshooting methodologies and escalation procedures
• Strong written and verbal communication skills with the ability to support users at all organizational levels
• Excellent customer service skills, patience, and the ability to remain professional in high‑pressure situations
• Strong problem‑solving skills, initiative, and willingness to learn unfamiliar technologies
• Dependable, punctual, and comfortable working in a professional corporate environment
• Ability to work onsite five days per week in downtown Chicago during the contract period

Desired skills:

• Hands‑on experience troubleshooting Citrix environments
• Experience providing executive or VIP technical support
• Experience with new‑hire onboarding, user provisioning, and workstation deployment
• Familiarity with supporting Apple and Android mobile devices
• Experience supporting legacy or predominantly on‑premises enterprise environments
• Previous experience in a corporate IT support environment
• Demonstrated interest in advancing into Level 2, Level 3, infrastructure, or other IT specialties

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career‑home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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