Onsite IT Help Desk Technician (Tier 1-2) - Manufacturing

Sentinel Technologies; Traverse City (MI); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Medical insurance

Dental insurance

Vision insurance

401K

Descrizione del lavoro

Sentinel Technologies in Traverse City, MI, is hiring a Tier 1/2 Help Desk Technician to support a dynamic manufacturing environment. You will assist end users on office and production floors, troubleshoot hardware and software issues, deploy new technology, and help maintain critical IT infrastructure including Cisco, Juniper, and Microsoft 365 services.

The role emphasizes excellent customer service, problem-solving, and face-to-face support in a fast-paced setting.

Competenze

• 1–3 years of professional Help Desk/Desktop Support experience.
• Proficiency with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Experience troubleshooting Cisco and/or Juniper networking environments.
• Exposure to VMware or other virtualization tech is a plus.
• Working knowledge of wired and wireless network connectivity troubleshooting.
• Hands-on hardware support for desktops, laptops, printers, peripherals.
• Familiarity with user account administration and onboarding/offboarding processes.
• Strong customer service, communication, and problem-solving skills across office and production environments.
• Familiarity with ticketing systems.
• Legally authorized to work in the US without sponsorship.

Mansioni

• Provide Tier 1/2 Help Desk support in a manufacturing environment.
• Troubleshoot hardware and software issues, deploy new tech, maintain IT infrastructure.
• Serve as the go-to resource for end users on both office and production floors.
• Gain exposure to enterprise technologies including Cisco, Juniper, Microsoft 365, virtualization, and end-user devices.
• Collaborate with IT team to resolve issues quickly and professionally.

Conoscenze

Help desk experience

Customer service

Strong communication

Problem solving

Can-do attitude

Team collaboration

Strumenti

Microsoft 365

Cisco networking

Juniper networking

VMware

Ticketing systems

Descrizione del lavoro

Sentinel Technologies in Traverse City, MI, is hiring a Tier 1/2 Help Desk Technician to support a dynamic manufacturing environment. You will assist end users on office and production floors, troubleshoot hardware and software issues, deploy new technology, and help maintain critical IT infrastructure including Cisco, Juniper, and Microsoft 365 services.

The role emphasizes excellent customer service, problem-solving, and face-to-face support in a fast-paced setting.