IT Help Desk Technician

Sentinel Technologies; Traverse City (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Sentinel Technologies in Traverse City, MI, is hiring a Tier 1/2 Help Desk Technician to support a dynamic manufacturing environment. You will assist end users on office and production floors, troubleshoot hardware and software issues, deploy new technology, and help maintain critical IT infrastructure including Cisco, Juniper, and Microsoft 365 services.

The role emphasizes excellent customer service, problem-solving, and face-to-face support in a fast-paced setting.

Qualifications

• 1–3 years of professional Help Desk/Desktop Support experience.
• Proficiency with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Experience troubleshooting Cisco and/or Juniper networking environments.
• Exposure to VMware or other virtualization tech is a plus.
• Working knowledge of wired and wireless network connectivity troubleshooting.
• Hands-on hardware support for desktops, laptops, printers, peripherals.
• Familiarity with user account administration and onboarding/offboarding processes.
• Strong customer service, communication, and problem-solving skills across office and production environments.
• Familiarity with ticketing systems.
• Legally authorized to work in the US without sponsorship.

Responsibilities

• Provide Tier 1/2 Help Desk support in a manufacturing environment.
• Troubleshoot hardware and software issues, deploy new tech, maintain IT infrastructure.
• Serve as the go-to resource for end users on both office and production floors.
• Gain exposure to enterprise technologies including Cisco, Juniper, Microsoft 365, virtualization, and end-user devices.
• Collaborate with IT team to resolve issues quickly and professionally.

Skills

Help desk experience

Customer service

Strong communication

Problem solving

Can-do attitude

Team collaboration

Tools

Microsoft 365

Cisco networking

Juniper networking

VMware

Ticketing systems

Job description

Responsibilities

Join a team where your technical skills make an immediate impact. Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to support a dynamic manufacturing environment as they continue to expand their IT footprint. You will be serving as the go‑to resource for end users across both office and production floor operations. In this hands‑on role, you’ll troubleshoot hardware and software issues, deploy new technology, and help maintain the critical IT infrastructure that keeps this growing business running smoothly. You’ll gain exposure to enterprise technologies including Cisco and Juniper networking, Microsoft 365, virtualization platforms, and a wide range of end‑user technologies while working alongside a collaborative IT team.

The ideal candidate enjoys solving technical challenges face‑to‑face, takes pride in delivering exceptional customer service, and thrives in a fast‑paced, regulated manufacturing environment.

This is a full‑time, onsite position based in Traverse City, Michigan.

Qualifications

• 1-3 years of experience providing Help Desk, Desktop Support, or End User Support in a professional environment
• Proficiency supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Experience supporting or troubleshooting Cisco and/or Juniper networking environments
• Exposure to VMware or other virtualization technologies is a plus
• Working knowledge of wired and wireless network connectivity troubleshooting
• Hands‑on experience supporting end‑user hardware, including desktops, laptops, printers, peripherals, imaging, deployment, and break/fix activities
• Familiarity with user account administration, onboarding/offboarding processes, and equipment provisioning
• Strong customer service, communication, and problem‑solving skills with the ability to support users across both office and manufacturing environments
• Familiarity working with ticketing systems
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What You Get

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, foster growth through certification and hands‑on training, and values a team‑oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers .

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans.

In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail] .

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity