Onsite Help Desk Analyst - Fast-Paced IT Support

otsi-global; Topeka (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

Object Technology Solutions, Inc (OTSI) in Topeka, KS is seeking a Help Desk Analyst 1 to join our onsite IT support team. You will be the first point of contact for internal users, providing timely help with hardware, software, and network issues.

You will work in a ServiceNow environment, assist with onboarding and access provisioning, and collaborate with IT colleagues to resolve incidents and improve service delivery. Strong communication and customer service skills are required.

Qualifications

• Minimum of two years of experience supporting end users in a Service Desk or similar environment.
• Experience supporting enterprise technologies in a large organization is preferred.
• Strong customer service, troubleshooting, and problem-solving skills are required.
• Ability to document solutions and follow procedures in a fast-paced environment.

Responsibilities

• Be the initial contact for IT incidents and service requests for employees, contractors, and interns.
• Provide remote and onsite support for hardware, software, mobile devices, and enterprise apps.
• Document and track incidents in ServiceNow and meet SLAs.
• Assist with onboarding, access provisioning, and password resets, plus MFA enrollment.

Skills

Customer service orientation

Communication skills

Teamwork

Ability to manage multiple priorities

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Certifications

ITIL Foundations

Tools

ServiceNow

Microsoft 365

Azure AD / Entra ID

MFA

Intune

Citrix

VPN

MDM

Job description

Object Technology Solutions, Inc (OTSI) in Topeka, KS is seeking a Help Desk Analyst 1 to join our onsite IT support team. You will be the first point of contact for internal users, providing timely help with hardware, software, and network issues.

You will work in a ServiceNow environment, assist with onboarding and access provisioning, and collaborate with IT colleagues to resolve incidents and improve service delivery. Strong communication and customer service skills are required.