IT Help Desk Specialist: Student & Staff Support

Christian Career; Shawnee (OK); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health and Dental coverages

Life Insurance

Paid time off

Job summary

Oklahoma Baptist University seeks a qualified Tech Support Specialist to assist students and employees with questions and issues regarding technology. The role involves guiding users through system configuration and troubleshooting, both in person and remotely, with a focus on efficient issue resolution.

Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills, and be ready to develop training resources and improve procedures within the IT

Qualifications

• Excellent problem-solving and analytical skills.
• Attention to detail and ability to multi-task.
• Good understanding of computer systems, mobile devices, and other tech products.
• Desire to learn new systems.
• Ability to diagnose and resolve basic technical issues.
• Ability to follow documented procedures and policies.
• Proficiency in English.
• Well organized.
• Excellent verbal and written communication skills.
• Ability to work in a team or independently with minimal supervision.
• Customer-oriented.
• Experience troubleshooting hardware and software issues.
• Ability to explain complex steps in simple terms.
• Patience and friendly demeanor with listening aptitude.
• Commitment to providing exceptional customer service.
• Professionalism at all times.
• Experience in a HelpDesk setting is a plus.
• Must have a valid driver’s license.

Responsibilities

• Serve as the first contact for technical assistance by phone, in person, tickets, or email.
• Listen to questions and concerns and offer optimal solutions.
• Provide quick and effective IT assistance.
• Guide users through system configuration, troubleshooting, and maintenance both remotely and in person.
• Escalate unresolved issues to higher levels of support when needed.
• Document events and resolutions in the ticketing system.
• Follow up and update clients on ticket status.
• Develop training resources and standardized processes.
• Accurately track time worked in the university platform.

Skills

Problem solving

Analytical skills

Attention to detail

Customer service

Communication

Teamwork

English proficiency

Education

High School Diploma

Undergraduate Degree or Vocational IT program

Tools

Windows

MacOS

iOS

Job description

Oklahoma Baptist University seeks a qualified Tech Support Specialist to assist students and employees with questions and issues regarding technology. The role involves guiding users through system configuration and troubleshooting, both in person and remotely, with a focus on efficient issue resolution.

Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills, and be ready to develop training resources and improve procedures within the IT