IT Help Desk Technician – Tier 1/2 Support

Cregger Company; Irmo (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Cregger Company in Irmo, SC is seeking an IT Help Desk professional to provide on-site and remote support for a range of devices and software. You will respond to Tier 1/2 requests, configure workstations, and maintain security across 60+ locations.

The role emphasizes customer service, reliability, and proactive problem solving. Responsibilities include OS support for Windows 11 and iPadOS, user account management, imaging, deployment, and documentation.

Qualifications

• 2–3 years of hands-on IT support experience in a professional environment.
• Associate degree in Information Technology or related field (or equivalent experience).
• Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
• Ability to identify opportunities for process improvements and recommend solutions.
• Proactive problem-solving mindset with a focus on efficiency and reliability.

Responsibilities

• Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
• Provide support from our main office to remote or local end users for installation, configuration, and maintenance of company-issued devices (desktops, laptops, tablets, phones, printers).
• Support a variety of company software applications (Epicor Eclipse ERP, Office 365, SharePoint, Teams, 8x8, MITS BI, Innovo).
• Deliver OS support for Windows 11 and iPadOS.
• Create, manage, and maintain user accounts and email access.
• Assist with staging, imaging, and deployment of endpoints.
• Manage endpoint security, including antivirus and security patching.
• Provide network support for 60+ branch locations across NC, SC, GA; support remote workers and secure external access.
• Assist with monitoring backups and disaster recovery processes.
• Contribute to end-user cybersecurity awareness and training initiatives.
• Create IT documentation and training materials.
• Assist with onboarding new hires for tech setup.

Skills

IT support

Customer service

Communication

Problem-solving

Education

Associate degree in IT

Tools

Epicor Eclipse ERP

Microsoft Office 365

Microsoft SharePoint

Microsoft Teams

8x8 Virtual Office

MITS BI

Innovo Suite

Job description

Cregger Company in Irmo, SC is seeking an IT Help Desk professional to provide on-site and remote support for a range of devices and software. You will respond to Tier 1/2 requests, configure workstations, and maintain security across 60+ locations.

The role emphasizes customer service, reliability, and proactive problem solving. Responsibilities include OS support for Windows 11 and iPadOS, user account management, imaging, deployment, and documentation.