Technical Support Specialist – Tier 1 & 2 (Evening Shift)

Columbia Technology Partners, Inc

Annapolis, Northern (MD, KY)

Hybrid

USD 65,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Healthcare plans

Vision & Dental insurance

Retirement: 401k contribution

Paid time off and leave options

Career growth assistance

Job summary

Columbia Technology Partners, Inc. is seeking a Customer Support Specialist 2 to join a fast-paced, mission-focused team. You will provide Tier 1 and Tier 2 technical support, troubleshoot issues, and ensure timely, high-quality service for daily operations.

Ideal candidates have 3-7 years in Help Desk roles, strong communication skills, and the CompTIA Security+ CE certification. The shift is 1500-2300, Tuesday through Saturday, with comprehensive benefits and opportunities for growth within a

Qualifications

3-7 years of experience in Help Desk/Service Desk or IT Support.
Active CompTIA Security+ CE certification.
Strong customer service, communication, and problem-solving skills.
Ability to work in a high-volume environment and manage multiple tasks.

Responsibilities

Serve as the first point of contact for customer support requests (Tier 1) and escalation (Tier 2).
Troubleshoot and resolve a wide range of user, system, and application issues with high-quality service.
Record, categorize, prioritize, and track incidents and service requests to resolution.
Keep customers informed with timely updates and clear ticket/status communications.
Follow SOPs and knowledge resources to diagnose and resolve issues efficiently.
Support IT operations across workstation, server, storage, and network environments.
Collaborate with team and management to ensure effective issue escalation and resolution.
Contribute to process improvements and Help Desk enhancements.