On-Site Desktop Support Technician — 1-Year Contract

Dale WorkForce Solutions; Columbia (SC); On-site; USD 25,000 - 30,000; Part time

Job summary

Dale WorkForce Solutions is seeking a Desktop Support Technician for an on-site role in Columbia, SC. The position is a 1-year contract with pay at $20/hour (W2). The incumbent will install and configure workstation software/hardware for IT users and learn documented troubleshooting scripts.

Strong customer service and Tier I support experience are preferred. Requires an Associate Degree in Computer Science or IT and about 1 year of technical operations experience.

Qualifications

• Associate degree in Computer Science, IT, or related field.
• 1 year of technical operations support experience.
• Ability to provide Tier I support for end-user computing hardware and software.
• Ability to identify and follow documented troubleshooting procedures and scripts.

Responsibilities

• 40% Follow established policies and procedures; assist in rollout and installation of workstation software and hardware; perform software updates and moves across sites.
• 40% Maintain workstation hardware and software; replace faulty hardware and address software issues; may order parts and track inventory; ensure tools are licensed.
• 20% Complete data backups/restorations for users; assist customers; test new software/hardware prior to production.

Skills

Customer service

Procedures following

Tier I support

End-user equipment knowledge

Education

Associate degree in CS/IT or related field

Job description

Dale WorkForce Solutions is seeking a Desktop Support Technician for an on-site role in Columbia, SC. The position is a 1-year contract with pay at $20/hour (W2). The incumbent will install and configure workstation software/hardware for IT users and learn documented troubleshooting scripts.

Strong customer service and Tier I support experience are preferred. Requires an Associate Degree in Computer Science or IT and about 1 year of technical operations experience.