Onsite IT Help Desk Technician

TEKsystems; Austin (TX); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking an entry-level IT support contractor to assist with customer and technology support duties in Ames, IA. You will respond to requests, provide instructions for applications and equipment, and offer support across email, phone, remote, and in-person channels.

The role covers desktop support, imaging, and Office 365 tasks within a fully onsite environment. Training will be provided, and opportunities exist for growth with TEKsystems and its clients.

Qualifications

• Desktop, Support, Troubleshooting, and Customer Service are core capabilities.
• Experience with an enterprise ticketing system (Service Now) is beneficial.
• Entry-level role with training provided and potential for growth.

Responsibilities

• Respond to and resolve customer requests by using ISU's ticketing system.
• Provide information and instructions for applications and equipment.
• Offer support via email, phone, remote, and in-person appointments.
• Identify technical needs and propose resolution paths.
• Schedule and coordinate installations and appointments.
• Maintain and manage inventories and procedures.

Skills

Desktop

Support

Troubleshooting

Customer service

Imaging

Office 365

Education

Entry Level

Tools

Service Now

Job description

TEKsystems is seeking an entry-level IT support contractor to assist with customer and technology support duties in Ames, IA. You will respond to requests, provide instructions for applications and equipment, and offer support across email, phone, remote, and in-person channels.

The role covers desktop support, imaging, and Office 365 tasks within a fully onsite environment. Training will be provided, and opportunities exist for growth with TEKsystems and its clients.