Onsite Help Desk and End-User Support

Apex Systems; Indianapolis, Northern (IN, KY); Hybrid; USD 57,308,000 - 85,962,000; Full time

Job summary

Apex Systems is seeking a Help Desk & End-User Support Technician to support a large commercial client in Indianapolis, IN. This onsite role requires hands-on IT experience delivering end-user hardware and software support.

You will troubleshoot Windows and Microsoft 365, configure devices with Intune or Autopilot, assist with onboarding and offboarding, and maintain asset inventories while supporting conference room tech and remote escalations.

Qualifications

• Experience providing deskside or end-user support in a corporate environment.
• Hands-on hardware deployment, imaging, provisioning, and device lifecycle management.
• Strong troubleshooting of Windows OS and Microsoft 365 applications.

Responsibilities

• Provide walk-up, deskside, and remote end-user support for hardware, software, and access issues.
• Troubleshoot Windows devices, M365 apps, Teams, OneDrive, VPN connectivity, and related tech.
• Configure and provision laptops, desktops, and mobile devices using Intune/Autopilot or similar tools.

Skills

Deskside support

Hardware deployment

Intune management

Windows troubleshooting

Microsoft 365

MDM platforms

Customer service

Job description

# Onsite Help Desk and End-User SupportApply**Job#: 3052844****Job Description:****Help Desk & End-User Support Technician**Apex Systems is seeking a Help Desk & End-User Support Technician to support a large commercial client in Indianapolis, IN. We're looking for a hands-on IT professional with strong end-user support experience to join a collaborative team. Please review the job details below and apply if interested.For immediate consideration, please email your most up-to-date resume to **Genesis** at **[e-mail]****Job Title:** Help Desk & End-User Support Technician**Location:** Indianapolis, IN (100% Onsite)**Employment Type**: Full-Time**Responsibilities*** Provide walk-up, deskside, and remote support for end-user hardware, software, and access-related issues* Troubleshoot Windows devices, Microsoft 365 applications, Microsoft Teams, OneDrive, VPN connectivity, and related technologies* Configure, deploy, and provision laptops, desktops, and mobile devices using Intune, Autopilot, or similar endpoint management tools* Perform hardware installations, device refreshes, upgrades, replacements, and user data migrations* Support employee onboarding and offboarding activities, including workstation setup and equipment distribution* Diagnose and resolve issues involving laptops, desktops, monitors, docking stations, mobile devices, and other peripherals* Maintain asset inventory records and equipment tracking* Support conference room and collaboration technologies as needed* Partner with remote IT teams to resolve escalated issues* Provide basic networking and smart-hands support, including cabling, patching, connectivity checks, and device swaps**Required Qualifications*** Experience providing deskside, help desk, or end-user support in a corporate environment* Hands-on experience with hardware deployment, imaging, provisioning, and device lifecycle management* Experience with Microsoft Intune, Windows Autopilot, MDM platforms, or similar endpoint management solutions* Strong troubleshooting experience with Windows operating systems and Microsoft 365 applications* Experience supporting laptops, desktops, mobile devices, and IT peripherals* Basic networking knowledge and the ability to perform smart-hands support activities* Strong customer service, communication, and problem-solving skills**Preferred Qualifications*** Experience with Active Directory and/or Microsoft Entra ID* Experience supporting conference room or collaboration technologies* Familiarity with IT asset management and inventory trackingEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Indianapolis, IN, US**Job Type:****Date Posted:** September 21, 2026**Pay Range:** $20 - $30 per hour