Onsite IT Help Desk & Desktop Support — Windows 10/11 & 365

Innova Solutions; Grand Junction (CO); On-site; USD 27,552,000 - 46,838,000; Part time

Benefits offered by this job

Medical & Pharmacy

Dental/Vision

401(k)

Paid time off

Job summary

A technology solutions provider is hiring an IT Help Desk / Desktop Support Consultant in Grand Junction, CO. The role involves providing Tier 2-3 technical support for approximately 10,000 users, addressing issues related to Windows 10/11 and Microsoft 365. Candidates should possess strong troubleshooting skills and customer service orientation. This position offers on-site work and various employee benefits.

Qualifications

• Proficiency in troubleshooting Windows 10/11 and Microsoft 365 applications.
• Strong ability to resolve printer issues and perform hardware setups.
• Excellent communication skills and customer service orientation.

Responsibilities

• Be the first point of contact for end user issues.
• Manage and escalate helpdesk tickets effectively.
• Log support tickets and maintain detailed documentation.

Skills

Troubleshooting Windows 10/11

Microsoft 365 support

Customer service orientation

Documentation skills

Collaboration skills

Tools

ManageEngine

ZenDesk

Job description

A technology solutions provider is hiring an IT Help Desk / Desktop Support Consultant in Grand Junction, CO. The role involves providing Tier 2-3 technical support for approximately 10,000 users, addressing issues related to Windows 10/11 and Microsoft 365. Candidates should possess strong troubleshooting skills and customer service orientation. This position offers on-site work and various employee benefits.