On-Site Desktop Support Pro — Portland & Travel Ready

GuideIT; Portland (OR); Sur place; USD 45 000 - 72 000; Plein temps

Avantages offerts par ce poste

Performance bonuses

401K matching

Health, dental, and vision insurance

Paid holidays and paid time off

Résumé du poste

GuideIT is seeking a Desktop Support Analyst to join its EUS/EUC team supporting customers in the Portland, OR area. The role involves hands-on end-user computing support and collaboration with multiple teams.

The candidate will handle requests, incidents, and escalations, provide executive-level support, and participate in IT Asset Inventory and documentation efforts. Local travel to Portland and surrounding areas is required.

Qualifications

• Min. 4 years of direct customer IT support.
• Windows 10/11 experience.
• Troubleshoot hardware and software issues on laptops/desktops.
• SaaS phone systems experience (e.g., Teams Business Voice, GoTo).
• Basic audio/visual experience.
• Basic Active Directory experience.
• Knowledge of networking fundamentals and TCP/IP/OSI models.

Responsabilités

• Provide in-person, end-user computing support for users at offices and remote sites.
• Provide outstanding customer support to End Users on all information systems used.
• Manage requests and incidents within SLA in Service Management tools.
• Serve as escalation point for Level 1 Service Desk and communicate with clients.
• Contribute to documentation to aid Level 1 Service Desk resolutions.
• Communicate proactively and maintain high service levels.
• Perform Mobile Device Management and Directory Services administration as assigned.
• Maintain IT Asset Inventory at major offices.
• Understand departmental workflows to prioritize tickets and prevent incidents.
• Support Infrastructure, Technical, Application, and Security maintenance projects.
• Be on-call for virtual EUC and on-site support.

Connaissances

End-user support

Windows 10/11

Active Directory basics

Networking basics

SaaS phone systems

Mobile device management

Troubleshooting hardware

Executive communication

Formation

High school diploma

Some college or degree preferred

MCP certification preferred

CompTIA A+ certification preferred

Outils

GoTo

Teams Business Voice

Microsoft Teams

Active Directory

Description du poste

GuideIT is seeking a Desktop Support Analyst to join its EUS/EUC team supporting customers in the Portland, OR area. The role involves hands-on end-user computing support and collaboration with multiple teams.

The candidate will handle requests, incidents, and escalations, provide executive-level support, and participate in IT Asset Inventory and documentation efforts. Local travel to Portland and surrounding areas is required.