Help Desk Analyst

Socket.dev; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Retirement Plan with company 
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Vacation / Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences

Company Meetings & Events

Job summary

Toyota Automated Logistics seeks a Helpdesk Analyst to set up equipment, resolve Level 2 tickets, and provide on-site support for employees at headquarters in Carmel, IN, moving to Noblesville, IN in early 2027.

The role involves imaging, deploying IT systems, upgrading devices, and assisting with IT assets. It requires strong customer service, teamwork, and fundamentals in Windows, macOS, AD, and Office 365.

Qualifications

• BS in IT or Computer Science or related field, up to 2 years IT helpdesk experience.
• Collaborative, customer-focused with strong communication.

Responsibilities

• Provide remote and on-site desktop support for company users and computers.
• Intermediate support of Windows 10/11.
• Intermediate support of Apple/iOS and Android devices.
• Intermediate Microsoft Office 365 Administration.
• Intermediate Active Directory Administration.
• Intermediate Networking knowledge (TCP/IP, DHCP, DNS).
• Imaging, deployment and application installation.
• Perform PC and device upgrades.
• Escalation of help desk tickets.
• Inventory management and IT assets care.

Skills

Collaborative interpersonal skills

Adaptability / initiative

Client-facing communication

Analytical & organizational skills

Laptop troubleshooting

Linux basics

Apple/iOS basics

VPN basics

AD administration

Networking concepts

Education

BS in IT or Computer Science

AS in IT or Computer Science

Tools

Active Directory

Office 365 Administration

MS Office

Job description

Job Overview

We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to be based at our headquarters. Currently we are in Carmel, IN but moving to Noblesville, IN in early 2027. This position is onsite supporting our internal employees.

Responsibilities

• Provide remote and on-site desktop support for company users and computers.


• Intermediate support of Windows 10/11


• Intermediate support of Apple/iOS and Android phones


• Intermediate Microsoft Office 365 Administration


• Intermediate Active Directory Administration


• Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)


• Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions

• Imaging, deployment and application installation.


• Perform PC and device upgrades.


• Perform minor repairs and routine cleaning of server rooms and equipment storage.


• Escalation of help desk tickets.


• Work with team and management on escalation of any issues (equipment, network etc)


• Special assignments and projects as directed by the team lead or Director.


• Assist with inventory management, shipping and receiving of IT assets.


• Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements

• Travel will be between 0-5%(Travel expenses paid by Toyota Automated Logistics)

Required Qualification and Preferred Skills

• BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.


• Collaborative interpersonal skills


• Ability to adapt and take initiative.


• Great client-facing communication and customer service skills


• Analytical and organizational skills


• Intermediate experience troubleshooting, configuring, and repairing laptops


• Intermediate experience with Active Directory/Domain Controller


• Intermediate understanding of Group Policies and other commonly used IT concepts and technologies


• Proficiency in MS Office


• Basic knowledge of Linux and Apple/iOS


• Basic knowledge of VPN technologies


• Must be eligible to work in the USA long term without sponsorship.


• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

To learn more about us, click here: https://www.youtube.com/watch?v=PFKuN5mUw_8

About Toyota Automated Logistics

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life‑cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance


• 401(k) Retirement Plan with a company match


• Vacation / Holiday Pay


• Paid Volunteer time off
  
• Tuition Reimbursement


• Professional Associations, Conferences and Subscriptions


• Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.