Help Desk Analyst

Toyota Automated Logistics; Indianapolis (IN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan with company 
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Vacation / Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences

Company Meetings & Events

Job summary

Toyota Automated Logistics seeks a Helpdesk Analyst to set up equipment for new hires, resolve Tier 2 tickets, and provide on-site support for internal employees. The role involves imaging, deployment, upgrades, and maintaining IT assets at the Carmel, IN headquarters (moving to Noblesville in 2027).

Ideal candidates have up to 4 years IT Helpdesk experience, strong customer service, and solid knowledge of Windows, macOS, AD, and Office 365. Some travel and security awareness are expected.

Qualifications

• BS in IT or Computer Science preferred with up to 2 years of IT Helpdesk experience.
• AS in IT or Computer Science with up to 4 years of IT Helpdesk experience.
• Collaborative interpersonal skills and customer-facing service ability.
• Ability to adapt and take initiative.

Responsibilities

• Provide remote and on-site desktop support for company users and computers.
• Support Windows 10/11 and Apple/iOS/Android devices.
• Administer Office 365 and Active Directory.
• Escalate tickets as needed and collaborate with team.
• Imaging, deployment and application installation.

Skills

Customer service

Communication

Team collaboration

Adaptability

Troubleshooting

Laptop repair

Networking basics

Windows 10/11

Apple/iOS/Android support

MS Office 365 Administration

Active Directory

Group Policies

Linux basics

VPN technologies

Education

Bachelor's degree in IT or Computer Science

Associate degree in IT or Computer Science

Tools

MS Office

Active Directory

Group Policies

VPN technologies

Linux basics

Job description

Job Overview

We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to be based at our headquarters. Currently we are in Carmel, IN but moving to Noblesville, IN in early 2027. This position is onsite supporting our internal employees.

Responsibilities

• Provide remote and on-site desktop support for company users and computers.


• Intermediate support of Windows 10/11


• Intermediate support of Apple/iOS and Android phones


• Intermediate Microsoft Office 365 Administration


• Intermediate Active Directory Administration


• Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)


• Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions

• Imaging, deployment and application installation.


• Perform PC and device upgrades.


• Perform minor repairs and routine cleaning of server rooms and equipment storage.


• Escalation of help desk tickets.


• Work with team and management on escalation of any issues (equipment, network etc)


• Special assignments and projects as directed by the team lead or Director.


• Assist with inventory management, shipping and receiving of IT assets.


• Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements

• Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications And Preferred Skills

• BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.


• Collaborative interpersonal skills


• Ability to adapt and take initiative.


• Great client-facing communication and customer service skills


• Analytical and organizational skills


• Intermediate experience troubleshooting, configuring, and repairing laptops


• Intermediate experience with Active Directory/Domain Controller


• Intermediate understanding of Group Policies and other commonly used IT concepts and technologies


• Proficiency in MS Office


• Basic knowledge of Linux and Apple/iOS


• Basic knowledge of VPN technologies


• Must be eligible to work in the USA long term without sponsorship.


• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance


• 401(k) Retirement Plan with a company match


• Vacation / Holiday Pay


• Paid Volunteer time off


• Tuition Reimbursement


• Professional Associations, Conferences and Subscriptions


• Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.