Onsite Level 2 Help Desk Analyst

Socket.dev; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Retirement Plan with company 
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Vacation / Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences

Company Meetings & Events

Job summary

Toyota Automated Logistics seeks a Helpdesk Analyst to set up equipment, resolve Level 2 tickets, and provide on-site support for employees at headquarters in Carmel, IN, moving to Noblesville, IN in early 2027.

The role involves imaging, deploying IT systems, upgrading devices, and assisting with IT assets. It requires strong customer service, teamwork, and fundamentals in Windows, macOS, AD, and Office 365.

Qualifications

• BS in IT or Computer Science or related field, up to 2 years IT helpdesk experience.
• Collaborative, customer-focused with strong communication.

Responsibilities

• Provide remote and on-site desktop support for company users and computers.
• Intermediate support of Windows 10/11.
• Intermediate support of Apple/iOS and Android devices.
• Intermediate Microsoft Office 365 Administration.
• Intermediate Active Directory Administration.
• Intermediate Networking knowledge (TCP/IP, DHCP, DNS).
• Imaging, deployment and application installation.
• Perform PC and device upgrades.
• Escalation of help desk tickets.
• Inventory management and IT assets care.

Skills

Collaborative interpersonal skills

Adaptability / initiative

Client-facing communication

Analytical & organizational skills

Laptop troubleshooting

Linux basics

Apple/iOS basics

VPN basics

AD administration

Networking concepts

Education

BS in IT or Computer Science

AS in IT or Computer Science

Tools

Active Directory

Office 365 Administration

MS Office

Job description

Toyota Automated Logistics seeks a Helpdesk Analyst to set up equipment, resolve Level 2 tickets, and provide on-site support for employees at headquarters in Carmel, IN, moving to Noblesville, IN in early 2027.

The role involves imaging, deploying IT systems, upgrading devices, and assisting with IT assets. It requires strong customer service, teamwork, and fundamentals in Windows, macOS, AD, and Office 365.