Onsite IT Help Desk Analyst

Apex Systems; Arlington Heights (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401K program

HSA Health Savings Account

EAP counseling

Job summary

Apex Systems is seeking an IT Service Desk Analyst to provide first-level support from Arlington Heights, IL. You will handle user issues via phone and chat, reset passwords, and document tickets with clear steps.

Hardware, software, and mobile troubleshooting are required, with Cisco Jabber and ServiceNow used for incident tracking. Ideal candidates have 1–2 years in IT operations or help desk roles and solid Windows/Mobile experience.

Qualifications

• 1–2 years of IT technical operations or call/help desk support.
• 2+ years of hands-on experience troubleshooting computer hardware or software.
• Experience with Windows OS and mobile troubleshooting on iOS/Android.

Responsibilities

• Provide 1st level IT support via phone or chat.
• Perform password resets and unlock accounts.
• Troubleshoot hardware and software including mobile devices.
• Create and update trouble tickets with detailed steps in ServiceNow.
• Follow incident, escalation, and security procedures.

Skills

IT support

Windows OS

Mobile troubleshooting

Customer support

Tools

ServiceNow

Cisco Jabber

Job description

Apex Systems is seeking an IT Service Desk Analyst to provide first-level support from Arlington Heights, IL. You will handle user issues via phone and chat, reset passwords, and document tickets with clear steps.

Hardware, software, and mobile troubleshooting are required, with Cisco Jabber and ServiceNow used for incident tracking. Ideal candidates have 1–2 years in IT operations or help desk roles and solid Windows/Mobile experience.