IT Support Specialist

Wet Willie's; Arlington Heights (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

Wet Willie's in Arlington Heights, IL is seeking an IT Support Specialist to provide remote and on-site help desk services for client networks of varying sizes. You will troubleshoot WAN/LAN, servers, and user workstations, delivering reliable, friendly support.

The role emphasizes Microsoft products, networking fundamentals, and excellent customer service, with a preference for MCP or CCNA certifications. You will document issues in internal systems and work with teammates to resolve problems

Qualifications

• High School diploma or GED; some college preferred.
• At least 3 years of experience in the IT services field.
• Strong understanding of Microsoft products and small business tech.
• CCNA or MCP certification preferred.

Responsibilities

• Provide remote and onsite IT support for client networks.
• Troubleshoot WAN/LAN, servers and user workstations.
• Deliver excellent customer service onsite and over the phone.
• Input complete notes in internal systems and manage time effectively.

Skills

Microsoft products

Networking fundamentals

Customer service

Education

High School diploma or GED

Tools

Microsoft Certified Professional

Cisco CCNA

Job description

Job 136703 - IT Support Specialist
Arlington Heights, IL

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.

Specific duties include:

• Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
• Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
• Deliver excellent customer service onsite and via the telephone including:
  • Building rapport with the client
  • Making them feel comfortable with working with you
  • Inspiring confidence in the solutions you are delivering
  • Being conscious of their time and level of frustration
  • Following up when you say you will
  • Inputting complete and accurate notes in the internal systems
  • Effectively managing your time and the resources to make sure that you are delivering the highest value to clients

Requirements

• High School diploma or GED, some college preferred
• At least 3 years of experience in the IT services field
• Thorough understanding of small business technology; particularly Microsoft products
• Microsoft Certified Professional certification strongly preferred
• Cisco Certified Network Associate is a plus
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Advanced Windows XP experience preferred