Tech Support Analyst — Service Desk Pro

Apex Systems; Minnesota; On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401K plan

Employee stock purchase program (ESPP)

HSA (Health Savings Account)

Employee Assistance Program (EAP)

Training & Certifications

Job summary

Apex Systems is seeking a Technology Support Analyst in Saint Paul, MN to provide first-level technical assistance to home office and remote associates. The role involves handling hardware and software issues, using ServiceNow for incident tracking, and delivering prompt, customer-focused service.

The position emphasizes strong communication, problem-solving, and a solid grasp of Microsoft Office, with a focus on maintaining service quality and operational efficiency in a corporate environment.

Qualifications

• Proven ability to provide first-level technical assistance to a corporate user base.
• Strong communication and troubleshooting skills in a fast-paced environment.
• Proficiency with Microsoft Office and standard business software.

Responsibilities

• Provide first level technical assistance to home office and remote associates.
• Respond promptly to calls and log incidents in ServiceNow.
• Track incidents from identification to resolution and communicate status to users.
• Guide users through problem-solving steps over the phone or via remote access.
• Monitor the ticket queue and escalate when necessary to resolve issues.
• Create and maintain knowledge base documents for associates.

Skills

Customer service

Problem solving

Microsoft Office

Tools

ServiceNow

Job description

Apex Systems is seeking a Technology Support Analyst in Saint Paul, MN to provide first-level technical assistance to home office and remote associates. The role involves handling hardware and software issues, using ServiceNow for incident tracking, and delivering prompt, customer-focused service.

The position emphasizes strong communication, problem-solving, and a solid grasp of Microsoft Office, with a focus on maintaining service quality and operational efficiency in a corporate environment.