Onsite IT Hardware Repair Pro (Break/Fix)

SMARTECH-CSI.com; Conover (NC); On-site; USD 3,444,000 - 6,888,000; Part time

Job summary

SMARTECH-CSI.com in Conover, NC is seeking experienced IT Break/Fix Hardware Technicians for onsite, project-based work. You will troubleshoot, repair, and replace computers and IT equipment at customer locations in the Conover area.

Responsibilities include repairing desktops, laptops, and workstations, replacing defective parts, performing upgrades, testing to ensure proper operation, and documenting work and parts used.

Qualifications

• Experience with IT hardware repair or break/fix support.
• Strong PC and peripheral troubleshooting skills.
• Excellent time management and the ability to complete service calls within required timeframes.
• Strong communication skills are vital, including clear communication with customers, dispatch, and management.
• Must be able to consistently follow policies, procedures, and established processes.
• Ability to travel to customer locations.

Responsibilities

• Repair desktop, laptop, and workstation hardware.
• Replace defective components and peripherals.
• Perform equipment swaps, upgrades, and installations.
• Troubleshoot basic hardware connectivity issues.
• Test equipment and confirm proper operation.
• Document work performed, parts used, and equipment information.
• Provide professional customer service at each site.
• Follow all company and customer policies, procedures, and work instructions.

Job description

SMARTECH-CSI.com in Conover, NC is seeking experienced IT Break/Fix Hardware Technicians for onsite, project-based work. You will troubleshoot, repair, and replace computers and IT equipment at customer locations in the Conover area.

Responsibilities include repairing desktops, laptops, and workstations, replacing defective parts, performing upgrades, testing to ensure proper operation, and documenting work and parts used.