Onsite IT Hardware Repair Specialist

SMARTECH-CSI.com; Prescott (AZ); On-site; USD 34,000 - 55,000; Full time

Job summary

SMARTECH-CSI.com is seeking experienced IT Break/Fix Hardware Technicians to provide onsite troubleshooting, repair, and equipment replacement in Prescott, AZ and surrounding areas.

This is a 1099 independent contractor role requiring reliable transportation, ability to travel up to 200 miles, and strong customer-service skills. You will diagnose hardware issues, swap parts, perform upgrades, document work, and follow all policies and procedures while delivering professional service.

Qualifications

• Experience with IT hardware repair or break/fix support.
• Strong PC and peripheral troubleshooting skills.
• Excellent time management and the ability to complete service calls within required timeframes.
• Strong communication skills are vital, including clear communication with customers, dispatch, and management.
• Must be able to consistently follow policies, procedures, and established processes.
• Ability to work independently and stay organized.
• Reliable transportation and valid drivers license.
• Smartphone with reliable internet access.
• Professional attitude and customer-service skills.
• Ability to travel to customer locations.

Responsibilities

• Repair desktop, laptop, and workstation hardware.
• Replace defective components and peripherals.
• Perform equipment swaps, upgrades, and installations.
• Troubleshoot basic hardware connectivity issues.
• Test equipment and confirm proper operation.
• Document work performed, parts used, and equipment information.
• Provide professional customer service at each site.
• Follow all company and customer policies, procedures, and work instructions.

Skills

IT hardware repair

PC troubleshooting

Time management

Communication skills

Policy compliance

Independence

Reliable transportation

Smartphone & internet

Customer service

Travel to clients

Education

CompTIA A+ or equivalent

Dell hardware experience

HP hardware experience

Lenovo hardware experience

Tools

Dell hardware experience

HP hardware experience

Lenovo hardware experience

Job description

SMARTECH-CSI.com is seeking experienced IT Break/Fix Hardware Technicians to provide onsite troubleshooting, repair, and equipment replacement in Prescott, AZ and surrounding areas.

This is a 1099 independent contractor role requiring reliable transportation, ability to travel up to 200 miles, and strong customer-service skills. You will diagnose hardware issues, swap parts, perform upgrades, document work, and follow all policies and procedures while delivering professional service.