Onsite IT Field Technician

ASM Research, An Accenture Federal Services Company; Columbus (OH); On-site; USD 48,000 - 55,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company in Columbus, OH seeks an entry-level IT support specialist to install, troubleshoot, and repair basic PC hardware and software. You will assist system users, document issues, and escalate complex problems to the supervisor.

The role emphasizes strong communication, knowledge of hardware/software, and the ability to learn new technologies. A high school diploma or technical training is required; 0-2 years of technical support experience is

Qualifications

• High School Diploma; technical or trade school training a plus.
• 0-2 years of technical support experience.
• Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
• Knowledge of assigned hardware and/or software products required.
• Requires working knowledge of personal computers and peripherals.
• Stays up to date technically and applies new knowledge to job.
• Ability to learn how systems should work and how changes in conditions, operations, and the environment may affect outcomes.
• Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Actively looks for ways to help people in the most efficient manner.

Responsibilities

• Installs and performs minor or basic repairs to hardware, software, or peripheral equipment, following design or installation specifications and solutions documentation.
• Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities and ensures timely resolution of issues. Escalates unresolved or more complex issues to next level.
• Provides support to end users on a variety of routine issues. Responds to telephone calls, email and personnel requests for technical support.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures under the direct supervision of the computer support supervisor.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
• Collaborates with team members to resolve information technology issues and implement process improvements.

Skills

Strong communication

Hardware knowledge

Software knowledge

Customer service

Education

High School Diploma

Technical or trade school training

Job description

ASM Research, An Accenture Federal Services Company in Columbus, OH seeks an entry-level IT support specialist to install, troubleshoot, and repair basic PC hardware and software. You will assist system users, document issues, and escalate complex problems to the supervisor.

The role emphasizes strong communication, knowledge of hardware/software, and the ability to learn new technologies. A high school diploma or technical training is required; 0-2 years of technical support experience is