Field IT Technician — Systems & Infrastructure Expert

ASM Research, An Accenture Federal Services Company; Columbus (OH); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking qualified IT professionals to support multiple IT disciplines including application support, database administration, QA/QC, software engineering, and network operations. The role emphasizes monitoring, backups, troubleshooting, and implementing standards to ensure reliable system performance.

The ideal candidate has a bachelor’s degree in IT or related field and 4–6 years of IT experience, with advanced knowledge of Windows

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or IT field.

Responsibilities

• Monitors and supports IT infrastructure and systems.
• Performs moderately complex analysis including planning, design, and evaluation of IT tools.
• Responds to user requests for system needs and upgrades.
• Troubleshoots and resolves complex problems with minimal supervision.
• Implements standards for computer operations and compatibility.
• Runs tests on and maintains operating systems and related software.
• Schedules and monitors system backups and data recoveries.
• Performs root cause analysis, diagnostics, and monitoring of production systems.
• Identifies opportunities for process improvements and implements efficiencies.
• Creates and maintains system documentation and user guides.
• Engages in planning and designing new platforms and integrating new technologies.
• Conducts cost analysis of new platforms and technologies.
• Creates recovery plans to minimize downtime during outages.
• Reviews problem management and identifies actions.
• Applies scripting to automate related tasks.

Skills

Microsoft Windows

Windows Server

Office365

SharePoint

Microsoft Teams

Education

Bachelor’s Degree in Information Technology or related field

Job description

ASM Research, An Accenture Federal Services Company, is seeking qualified IT professionals to support multiple IT disciplines including application support, database administration, QA/QC, software engineering, and network operations. The role emphasizes monitoring, backups, troubleshooting, and implementing standards to ensure reliable system performance.

The ideal candidate has a bachelor’s degree in IT or related field and 4–6 years of IT experience, with advanced knowledge of Windows