Desktop Support L1: First-Line IT Help & VIP On-Site

Iron Systems, Inc; Swiftwater (Monroe County); On-site; USD 55,000 - 75,000; Full time

Job summary

Iron Systems, Inc. in Swiftwater, PA is seeking an IT Desktop Support professional to manage hardware, software, and connectivity incidents through resolution.

You will handle IMAC and desk-side support and ensure standard hardware/software support across the Desktop Devices lifecycle, including remote management and security compliance. Responsibilities include configuring desktops, patching, and liaising with vendors for spares, while leveraging ServiceNow and remote support tools.

Qualifications

• Knowledge and experience on Windows 7 OS.
• Experience with AD and smart hands & feet support.
• Experience with supporting MAC devices and tablets.
• Experience with Service management tool – ServiceNow.
• Strong MS Office & Outlook proficiency; remote support tools.
• Understanding of Lync, VPN, and mobile device support.
• Awareness of ITIL processes: Incident, Change, Problem, Service Request and related activities.
• Associate degree (A.A.) or equivalent in electronics; Bachelor's degree preferred.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software support for Desktop Devices for their lifecycle, including remote management.
• Support, manage, optimize and maintain Desktop configuration and installation (patches, hardware replacements, vendor spares).
• Analyse Service Desk calls to identify training needs and potential automation.
• Ensure each Desktop Device has the appropriate Desktop image.
• Monitor security profiles and antivirus on Desktop Devices; address non-compliance.
• Provide VIP desk-side support per contract and be the site point of contact when other IT support is unavailable.

Skills

Windows 7 OS knowledge

Active Directory (AD)

MAC devices & tablets support

Lync, VPN, mobile device support

ITIL processes (Incident, Change, etc)

Remote support tools

Education

Associate degree (A.A.) in electronics

Bachelor's degree preferred

Tools

ServiceNow

MS Office & Outlook

Job description

Iron Systems, Inc. in Swiftwater, PA is seeking an IT Desktop Support professional to manage hardware, software, and connectivity incidents through resolution.

You will handle IMAC and desk-side support and ensure standard hardware/software support across the Desktop Devices lifecycle, including remote management and security compliance. Responsibilities include configuring desktops, patching, and liaising with vendors for spares, while leveraging ServiceNow and remote support tools.