End-User Compute Desktop Support Technician (L1)

Iron Systems, Inc; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT Support Technician with strong customer-facing skills and independent thinking. You will build effective relationships with clients, adhere to standards of conduct, and work well both alone and as part of a team.

The role requires familiarity with ITSM systems, Windows OS, and mobile devices, with bonus for MAC support and hardware troubleshooting. Fully vaccinated candidates are preferred.

Qualifications

• Must have excellent customer facing skills and presentable appearance.
• Demonstrates independent and proactive thinking.
• Builds effective relationships with CLIENT and End Client.
• Must follow specified standards and ethical workplace practices.
• Capable of working alone and taking initiative.
• Must be organized and able to prioritize work.
• Fully vaccinated technicians.

Skills

Customer facing

Independent thinking

Relationship building

Standards compliance

Work independently

Organization

Vaccination requirement

Education

CompTIA A+/Network+

Microsoft MCP/MCITP/MCSE

Tools

ITSM system

Windows OS

MACs experience

Mobile devices (iOS/Android)

Desktop hardware troubleshooting

Job description

Iron Systems, Inc. is seeking an IT Support Technician with strong customer-facing skills and independent thinking. You will build effective relationships with clients, adhere to standards of conduct, and work well both alone and as part of a team.

The role requires familiarity with ITSM systems, Windows OS, and mobile devices, with bonus for MAC support and hardware troubleshooting. Fully vaccinated candidates are preferred.