Deskside Desktop Support Specialist (L1)

Iron Systems, Inc; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

Iron Systems, Inc in Philadelphia is seeking a Desktop Support Technician to manage desktop device incidents through resolution, handle IMAC and desk-side support, and ensure hardware and software configurations across the user base.

Applicants should know Windows 7, AD, ServiceNow, VPN, MS Office, Lync, and remote support tools; MAC support is a plus. A.A. degree and ITIL knowledge are preferred for this role.

Qualifications

• Experience supporting Windows 7 environments.
• Familiarity with AD, ServiceNow, MS Office, and VPN.
• Knowledge of MAC devices and tablets is a plus.
• ITIL processes Incident/Change/Problem and service requests.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Handle break-fix services for laptops and desktops.
• Provide standard hardware/software support and maintenance across the Desktop lifecycle.
• Monitor and enforce security profiles and anti-virus on all Desktop Devices.
• Act as site point of contact for IT issues when other teams are unavailable.

Skills

Remote support

ITIL familiarity

Education

Associate degree in electronics or similar

Tools

Windows 7 OS

AD (Active Directory)

ServiceNow

MS Office & Outlook

Lync / Skype for Business

VPN

MAC devices support

Job description

Iron Systems, Inc in Philadelphia is seeking a Desktop Support Technician to manage desktop device incidents through resolution, handle IMAC and desk-side support, and ensure hardware and software configurations across the user base.

Applicants should know Windows 7, AD, ServiceNow, VPN, MS Office, Lync, and remote support tools; MAC support is a plus. A.A. degree and ITIL knowledge are preferred for this role.