Field IT Services Specialist – Onsite Support & IMAC

Cognizant Technology Solutions Corporation; Honolulu (HI); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is hiring for a Field Services Support role. This onsite position covers end‑user support across client sites, manages IMAC requests and ticket queues, and ensures SLA attainment with travel between sites as required.

New hires start in December 2026 at the Des Moines, IA facility. You will support desktop, laptop, printers and mobile devices, while coordinating with IT teams and vendors to resolve issues promptly.

Qualifications

• ITIL and end‑to‑end ITIL-based service management experience.
• Experience handling incident, request, change and problem management.
• Experience with ITSM tools (ServiceDesk Plus, ServiceNow, Remedy).
• Strong Windows and MacOS administration, M365, AD/Entra ID, Okta, CrowdStrike, Webex.

Responsibilities

• Monitor ITSM queues and rebalance work by SLA.
• Coordinate VIP support, outages and BAU vs project work.
• Escalate with Service Desk, L3, network, server and vendor teams.
• Own IMAC fulfillment, imaging, deployment and asset lifecycle.
• Manage assets with AD, SCCM/Intune/JAMF and CMDB updates.
• Handle Level 1–2 calls and walk‑ups via ServiceDesk Plus.
• Coordinate warranty repairs and spare parts.
• Drive problem management and permanent fixes.
• Plan onsite support for infrastructure projects and reporting milestones.

Skills

ITIL incident & change mgmt

ServiceDesk Plus / ServiceNow / Remedy

Windows & MacOS endpoints

Active Directory / Entra ID / Okta

SCCM / Intune / JAMF

Excellent communication

Travel between sites

L2 support experience

Education

Bachelor's degree in CS/IT/Engineering

Tools

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy/Helix

Job description

Cognizant Technology Solutions Corporation is hiring for a Field Services Support role. This onsite position covers end‑user support across client sites, manages IMAC requests and ticket queues, and ensures SLA attainment with travel between sites as required.

New hires start in December 2026 at the Des Moines, IA facility. You will support desktop, laptop, printers and mobile devices, while coordinating with IT teams and vendors to resolve issues promptly.