Onsite IT Field Engineer – Install & Support Pro

ACL Digital; Elmhurst (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

ACL Digital is seeking an IT Operations support professional to handle IMAC requests and provide frontline service across office environments, reservation centers, and airport locations. The role involves field visits or dispatches, rapid problem diagnosis, and producing detailed service reports.

You will document processes, collect performance data, and develop practical technical solutions for software and setup issues.

Responsibilities

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Job description

ACL Digital is seeking an IT Operations support professional to handle IMAC requests and provide frontline service across office environments, reservation centers, and airport locations. The role involves field visits or dispatches, rapid problem diagnosis, and producing detailed service reports.

You will document processes, collect performance data, and develop practical technical solutions for software and setup issues.