Field IT Technician - IMACD & End-User Support

Sira Consulting, an Inc 5000 company; Hendersonville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Sira Consulting, an Inc 5000 company, is seeking to optimize end-user IT support and IMACD processes across desktops, tablets, mobiles, and printers. The role includes coordinating installs, moves, changes, and disposals at designated sites, and ensuring high-quality service delivery with minimal business disruption.

Responsibilities include documenting IMAC workflows, obtaining customer approvals, validating requests, and communicating with users to resolve issues or escalate appropriately.

Qualifications

• Experience with IT service management and IMACD processes.
• Ability to coordinate multiple IT functions to meet service levels.

Responsibilities

• Troubleshoot and resolve end-user IT issues on PCs, tablets, mobile devices, printers and related equipment.
• Support IMACD (Install, Move, Add, Change, Dispose) requirements and procedures.
• Oversee installations and de-installations of EUC equipment and software at customer sites.
• Coordinate IMACD planning and scheduling with affected IT functions and customers.
• Document IMAC execution processes, obtain customer approval, and maintain approvals lists.
• Validate IMAC requests, communicate issues to users, and escalate where needed.

Job description

Sira Consulting, an Inc 5000 company, is seeking to optimize end-user IT support and IMACD processes across desktops, tablets, mobiles, and printers. The role includes coordinating installs, moves, changes, and disposals at designated sites, and ensuring high-quality service delivery with minimal business disruption.

Responsibilities include documenting IMAC workflows, obtaining customer approvals, validating requests, and communicating with users to resolve issues or escalate appropriately.